Senior Platform Engineer

Accelerate your career. Join the organization thats driving the worlds technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach diverse solutions and services portfolio and digital platform Ingram Micro Xvantage set us apart. Learn more at

Come join our team where youll make technology happen in surprising ways. Lets shape tomorrow - itll be a fun journey!

Role Overview

The Senior Platform Engineeris responsible forcontinuouslyoperating managingimprovingand supporting Ingram Micro marketplace andXvantageplatforms. The rolemaintainshighly available scalablereliableand secure platform operations while ensuring smooth configuration integration deployment readiness validation of platformchangesand rapid resolution of production issues.

This role is intentionally hands-on and technical. It combines platform operations automation troubleshooting deployment support observability customer-impactanalysisand cross-functional coordination with Product Engineering Operations and Support teams.

Key Responsibilities

• Operate andmonitorplatform components configurations permissions product/cataloguesettingsand operational workflows to ensure platform stability and business readiness.

• Support product deployments and platform updates by preparing environmentsvalidatingimplemented changes documenting deploymentstepsand confirming production readiness.

• Investigate and resolve complex platform issues reported by internal stakeholders customersvendorsor support teams including API data configuration cataloguebillingand integration-related incidents.

• Developexecuteandmaintainautomation tools scripts and operational checks that reduce manual effort improveaccuracyand increase repeatability across environments.

• Partner with Product Engineering SRE DevOps Support and Operations teams to test roll out and improve platform featuresmodulesand operational capabilities.

• Improve monitoring alertsdashboardsand health checks across systems including reliability availability performance dataqualityand customer-impact signals.

• Create andmaintaindeployment configuration troubleshootingprocessand support documentation including runbooks and operational playbooks.

• Identify recurring issues operational friction and platform gaps; propose improvements and help operationalize fixes once implemented.

• Supporthypercare production readiness incident resolution and post-implementation stabilization for major platform releases and vendor/customer launches.

Required Experience & Skills

Success Metrics

• Improved platform stabilityreduced recurringincidentsand stronger operational readiness for releases and launches.

• Reduced manual effort through automationscriptingand repeatable operational controls.

• Improved MTTR for platform-impacting technical issues and stronger root-cause documentation.

• Higher quality of runbooks deployment documentation monitoringcoverageand support readiness materials.

• Better collaboration with Product and Engineering on operational defects featuregapsand platform improvements.

Other Information:

Work Schedule: EMEA Shift

Work Setup: Hybrid (10x a month RTO)