Senior Network & IT Support Engineer

BGC Taguig Philippines    On-site    Full-Time    Scope: Philippines Canada South Korea China

Most IT roles fix problems after people notice them. This one is the reason people never notice because the network is always up the device is always ready and the account is always right.

WHAT EVISMART IS BUILDING

EviSmart is the leading dental Autopilot system operating across 28 countries in a $40B healthcare industry and the Manila team builds and ships it. Not an MVP. Not a pilot. Live in production with thousands of dental labs and dentists depending on the platform every day to run their business.

We have multiple in-house AI teams building the next generation of dental design automation and Manila is where it gets operationalized. We are one of the few genuinely AI-first companies in the Philippines. The models are being built here. The product is scaling here. The opportunity is here.

WHY THIS ROLE WHY NOW

EviSmart runs a live global platform that 300 people across four countries depend on every single day. Right now that infrastructure relies on a small team managing a growing surface area devices accounts network security controls and compliance without a dedicated engineer who owns the full stack from the Manila office outward.

The Senior Network & IT Support Engineer is the role that closes that gap. The person who joins now will own the Manila physical network end-to-end build out the endpoint support model for all four countries and embed security controls into the network layer in close partnership with our Cybersecurity FPE. When a new hires device isnt ready on Day 1 the whole company sees it. When the Manila network goes down 200 people stop working. When an account stays live after a departure its a security incident.

None of those failures should be possible and this hire builds the system that makes them impossible.

WHY EVISMART

• Leading dental Autopilot system in a $40B global healthcare industry operating across 28 countries live in production
• Multiple in-house AI teams building proprietary models not just consuming APIs. Claude Cursor Luvable and LLM-powered workflows are part of the daily stack
• Manila is not a back office. It is the delivery engine operations AI product and engineering all run from here. Your work ships globally
• We promote based on output not tenure. The people who move fastest here are the ones who own their work completely
• 300 people and growing the career path is real because the company is growing into it

We are running a global platform on a network that one person will own entirely. When that network is stable and every device is ready and every account is clean I barely hear about this role and thats exactly what success looks like. I need someone who takes the absence of incidents as seriously as the incidents themselves.

Des Peraren CTO / GM EviSmart Manila

WHAT YOULL OWN

Physical Network Manila  Own and operate the Manila office network: Wi-Fi switches routers ISP management and ExpressRoute hardware. 200 staff depend on this daily. Network issues are productivity emergencies not help desk tickets.

Network Security (with Joseph our Cybersecurity Head in Vancouver) Own the enforcement and operation of network security controls firewall rules VPN WAF IP management DNS SSL certificates. Joseph sets the standards; you implement and maintain them on the network and device layer. Nothing changes on the security posture without Josephs awareness.

Endpoint Support 3 Countries  All employee devices and accounts across Philippines Canada South Korea and China. Device ready before Day 1 for every new hire. Issues resolved same business day. IT asset inventory current within 24 hours of any change.

Account Provisioning & Deprovisioning  Accounts created before Day 1 when People Ops confirms a new hire. Accounts locked on the last day when a departure is triggered. No delays a live account after departure is a security risk.

HIPAA / SOC2 Network Controls  Implement and maintain the network-layer technical controls that feed into Josephs compliance program. Maintained continuously not assembled before an audit.

Cloud-to-Physical Migration Architecture  Design and document the architecture for eventual test environment migration from cloud to physical machines. Joint design with DevOps. Blueprint must be Des-approved before any migration begins. Updated quarterly.

WHAT SUCCESS LOOKS LIKE

30 Days  Full network audit of Manila infrastructure complete. IT asset inventory confirmed across all four countries. Endpoint helpdesk queue process established and running.

60 Days  All security controls operational and documented with Joseph. Account provisioning and deprovisioning running at 100% no new hire starts without a device no departure leaves a live account. HIPAA/SOC2 network controls mapped and verified.

90 Days  KPIs hitting target: Manila Network Uptime 99.9% VPN Availability 99.9% Critical Vulnerability Patching <24 hours Security Incident Response <5 minutes. Cloud-to-physical migration architecture drafted and submitted for Des review.

WHAT YOULL GET

• Global infrastructure ownership the Manila network the endpoint layer and the security controls that four countries depend on. Your uptime numbers are the numbers the business runs on
• A real security partnership you work alongside Joseph (Cybersecurity FPE) and carry a direct technical accountability line to Des (CTO) for all architectural decisions. This is not a help desk role with a better title
• Scope that grows Philippines Canada South Korea China today. EviSmart is in 28 countries and the infrastructure footprint grows with the business
• A concrete career path Network & IT Support Engineer Senior Infrastructure Engineer Head Engineering Operations. As the platform scales the infrastructure scope scales with it
• Above-market compensation for engineers who have personally owned enterprise network infrastructure end-to-end. Range disclosed at first screen
• HMO coverage 13th month pay and all government-mandated benefits

HOW WE WORK

We share work before its ready. We debate decisions loudly and execute them quietly. We default to fixing problems instead of escalating them. Manila is the delivery engine for a global platform the standard is high and the pace is real.

A network issue that gets deprioritized under project pressure is a network issue that escalates. An account that stays live after a departure because the trigger was missed is a security incident waiting to happen. We fix things before they escalate and we expect everyone here to do the same.

If youve spent time waiting for someone else to own the infrastructure youll notice the difference on your first week.
 

Why EviSmart and not a bigger company Because at a bigger company your network change goes through a change advisory board. Your ticket goes into a queue. Here you own the infrastructure that 300 people across four countries depend on. Thats the kind of ownership most roles never give you and we think the best people want it.

EviSmart Talent Team

A NOTE ON WHAT WERE NOT

The most common hesitation we hear from strong candidates for this role: Is this actually an infrastructure ownership role or is it a help desk job with a better title

It is a fair question. This role exists to own infrastructure that a global company runs on not to manage a ticket queue or follow a runbook someone else wrote. You will design and operate the physical network enforce security controls in partnership with Joseph build the endpoint support model across four countries and carry a direct accountability line to the CTO for every architectural decision. That is not help desk work.

This is not a cost-center role and Manila is not a support function. Our Manila team leads engineering and operations the platform ships from here. If youve seen Philippines office mean something smaller at other companies that is not what this is.

Qualifications :

WHAT WE NEED

Must Have

• Hands-on experience designing configuring and operating enterprise network infrastructure switches routers Wi-Fi ISP VPN firewalls (WAF)
• Strong working knowledge of network security: firewall rules VPN configuration DNS IP management SSL certificates and VLAN segmentation
• Experience supporting employee endpoint devices and accounts at scale device setup helpdesk asset inventory account provisioning and deprovisioning
• Solid understanding of HIPAA and/or SOC2 network-layer controls
• Comfortable working across time zones supporting staff in Philippines Canada South Korea and China
• Able to respond fast under pressure and contain security incidents at the network or device layer before escalating
• Comfortable with a dual reporting line operational manager for day-to-day CTO for technical and security decisions

Good to Have

• Experience with Azure networking ExpressRoute or hybrid cloud-physical environments
• Familiarity with cloud-to-physical migration architecture
• Experience with VAPT processes or supporting external security certifications
• Any CCNA CompTIA Network or equivalent network certification
• Prior experience in a DevSecOps or security-adjacent engineering role

Not Required

• Dental or healthcare industry background
• Software development or coding skills
• Deep expertise in any single cloud platform

What Makes This Role

Speed and reliability  When the network fails 200 people stop working. When a new hires device isnt ready it is visible to the whole company. When an account is still live after a departure it is a security incident. This role is measured on speed not eventually.

Security partnership with our Head of Security  You do not build security in isolation. You and our Head of Security are partners he owns the standards you own the layer those standards run on. Nothing changes on the network or security posture without his awareness. This relationship only works if both sides are proactive and transparent.

If you are the kind of engineer who sees a slow network as a personal affront owns problems end to end and thinks security is everyones job this role is built for you.

Apply at   Philippines   

Additional Information :

Work setup: FULL ONSITE Monday to Friday
Location: One World Place BGC Taguig City
Employment Type: Full-time Permanent

Get to know us more:
EviSmart 
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Employment Type :

Full-time