Senior Manager Project Management Transitions

The Senior Manager Project Management / Transitions is responsible for leading end-to-end transition and project management initiatives ensuring seamless onboarding of new clients business migrations process improvements and operational transformation projects. This role partners with cross-functional teams clients and business leaders to deliver projects on time within scope and aligned with organizational objectives while minimizing operational risks.

• Lead end-to-end transition projects including planning execution monitoring and successful project closure.
• Manage client implementations process migrations and business transition activities across multiple accounts.
• Develop comprehensive project plans timelines risk assessments and governance frameworks.
• Coordinate with Operations Quality Training IT HR Finance and other stakeholders to ensure project readiness.
• Identify assess and mitigate project risks issues and dependencies.
• Monitor project milestones budgets and resource allocation to ensure successful delivery.
• Establish project governance through regular status meetings executive updates and stakeholder communications.
• Drive continuous improvement initiatives to enhance transition methodologies and project management practices.
• Ensure compliance with organizational standards contractual obligations and quality requirements.
• Facilitate knowledge transfer process documentation and operational readiness before project handover.
• Mentor and coach Project Managers and Transition Leads to build high-performing teams.
• Manage multiple concurrent projects while maintaining quality timelines and customer satisfaction.
• Collaborate with senior leadership to support strategic business initiatives and organizational transformation.

• Bachelors degree in Business Administration Project Management Engineering Information Technology or a related field.
• Minimum of 810 years of experience in project management transitions business transformation or operations.
• At least 35 years of leadership experience managing project or transition teams.
• Proven experience handling large-scale client implementations transitions or business transformation projects.
• Strong understanding of project management methodologies (Waterfall Agile or Hybrid).
• Experience in the BPO shared services healthcare or technology industry is an advantage.
• PMP PRINCE2 Agile Lean Six Sigma or equivalent project management certification is highly preferred.

• Strong project and program management capabilities
• Stakeholder and client relationship management
• Excellent leadership and people management skills
• Risk management and problem-solving
• Budget and resource management
• Strategic planning and execution
• Process improvement and change management
• Exceptional communication and presentation skills
• Advanced proficiency in Microsoft Office Suite and project management tools (MS Project Jira Asana Smartsheet or similar)
• Strong analytical and decision-making skills

• Successful delivery of transition and implementation projects
• On-time and within-budget project completion
• High client satisfaction and stakeholder engagement
• Minimal transition-related operational disruptions
• Achievement of project quality and compliance standards
• Continuous improvement of project delivery processes