Senior Manager, POLO Service Leader

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Procurement

Job Sub Function:

Contract & Processing Services

Job Category:

People Leader

All Job Posting Locations:

Taguig National Capital Region (Manila) Philippines

Job Description:

A dynamic and experienced P2P-PO Lifecycle Operations (POLO) Senior Manager Service Leader will lead a team of P2P-POLO associates operating our procurement-to-pay lifecycle (and related) processes. The ideal candidate will have a background in business process ownership procurement and/or finance and team leadership with a keen focus on enhancing customer satisfaction and a positive experience. This role will involve development of regional/local POLO service delivery processes and leading the POLO team ensuring compliance with company policies and regulatory requirements and driving excellence in stakeholder management and relationship-building throughout our procure-to-pay lifecycle and related processes. The Leader of the POLO Team will foster a culture of continuous improvement to develop improve and optimize processes while also consistently encouraging across the team the maintenance of high-quality standards in customer service.

• Oversee the team operating the end-to-end P2P cycle including procurement invoice processing strong stakeholder management and reporting (plus other operational ancillary P2P activities). Lead and motivate the POLO team to achieve operational excellence and high-quality service delivery via an end-to-end standardized approach.
• Lead Stakeholder Engagement: build ongoing trust and relationships with key stakeholders at multiple levels of the organization. Ability to zoom in and zoom out based upon the needs of the specific stakeholders and their businesses balancing KPI and metric reporting with qualitative service focus and a customer satisfaction mindset.
• Develop enhance and implement POLO processes policies and procedures in accordance with J&J policy and guidance to ensure efficiency and compliance. Ensure documentation is in place (and maintained) consistent with execution of processes and in support of the POLO operation expansion.

• Collaborate with cross-functional teams to develop new POLO processes that support customer needs; improve Procure-to-Pay strategies and operations..

• Analyze and monitor key performance indicators (KPIs) to assess team performance and process efficiencies and actively address gaps and any mitigations required.
• Lead/support development and implementation of automation and AI (Artificial Intelligence) initiatives.
• Direct train supervise and evaluate direct reports to enhance their performance development accountability and to grow their skills and knowledge in P2P processes.
• Empower direct reports to act with speed agility accountability enabling them to achieve their goals with the highest degree of customer service.
• Ensure management of escalations resolving discrepancies as necessary.
• Coordinate with internal audit and compliance teams as required.

Required Minimum Education:

Bachelors degree in Finance Business Administration Supply Chain Management or a related field.

Required Years of Related Experience:

6 years proven leadership experience preferably in Procure-to-Pay Finance or Customer Service processes

Preferred Minimum Education:

Bachelors Degree.

Preferred Area of Study:

Finance Business Administration Supply Chain Management or a related field.

Preferred Knowledge Skills & Abilities:

• Procurement process leadership experience including Procurement / Finance technologies

• Experience in Finance Supply Chain Procurement Business Management
• Experience leading a team of professionals with a demonstrated ability to multi-task lead and deliver results.

Key Working Relationships: Business leaders Global Services leadership HCC Legal Enabling functions (Finance HR Procurement Compliance Legal JJT etc.)

Required Skills:

Preferred Skills:

Business Data Analysis Business Savvy Category Management Strategy Contract Management Cost Management Critical Thinking Developing Others Inclusive Leadership Leadership Negotiation Operations Management People Performance Management Program Management RFx Management Risk Management Spend Analysis Supplier Collaboration Tactical Planning Team Management Vendor Managed Inventory (VMI) Vendor Management Vendor Selection