Senior Manager, Ops Enablement

The Sr. Manager Ops Enablement plays a critical leadership role in advancing organizational effectiveness and capability within Global Services. This roleis responsible fordefining and scaling enablement strategies driving process excellence and strengthening global operational capabilities. The position oversees key enablement functions including vendor management and content management ensuring alignment quality and scalability across teams. This is a high-impact opportunity to lead transformation initiativesoptimizehow work gets done and deliver measurable improvements to performance and employee experience.

Key Responsibilities

Lead the development and execution of enterprise-wide enablement strategies to improve effectiveness consistency and scalability
Drive standardization and continuous improvement of processes tools and workflows across regions and teams
Oversee vendor management strategy including governance performance management and optimization of external partnerships
Oversee content management operations ensuring high-quality scalable and consistent enablement materials and resources
Partner with HR business leaders and cross-functional stakeholders to alignenablement initiatives with organizational priorities
Design and deliver enablement programs (e.g. training frameworks and resources) to enhance organizational capability
Leverage data and insights to measure performance identify trends and inform strategic decisions
Lead change management initiatives to drive adoption of new processes tools and ways of working
Establish governance frameworks to ensure consistency quality and compliance with internal policies and standards
Direct and develop a team including a Manager Vendor Management and an Analyst Content Management fostering a culture of accountability and continuous improvement

Qualifications

Education:

Bachelors degree(Human Resources Business Administration or related field)
Mastersdegree or MBA preferred

Experience and Skills:

Required:

Typically requires1012 years of relevant experiencein operations HR or enablement-related disciplines
Experience leading enablement operations or transformation initiatives across global or regional teams
Strong experience in process improvement standardization and scaling operational capabilities
Experience managing vendor relationships or external partnerships in a global environment
Experience overseeing or designing content knowledge management or enablement materials
Proven ability to use data reporting and metrics to drive insights and decision-making
Demonstrated people leadership experience including managing and developing direct reports

Preferred:

Experience in Global Services or shared services environments
Familiarity with enterprise systems workflow tools or content management platforms
Experience leading large-scale transformation or digital enablement initiatives
Knowledge of vendor governance models and performance frameworks
Exposure to global compliance and operational standards across regions
Continuous improvement certification or experience (e.g. Lean Six Sigma)

Other:

Language: English; Spanishproficiencyhighly preferred
Travel: Up to 20% international travel may be required
Certifications: HR or project management certifications preferred (e.g. SHRM PMP)