Senior Manager, Customer Success CPS

The core of this role is to be the strong Consumer Panel Service (CPS) expert for the Philippines market. Partnering with clients to deliver consumer panel analytics and service that will add value not only to the client business but the NIQ organization.

• Will be the main service person for newly won strategic client. Manage the day-to-day relationship with a specific portfolio of CPS clients and/or categories in an analytics and insights capacity ensuring client needs are met in a timely fashion and beyond expectation 
• To act as a CPS Subject Matter Expert (SME) within the local market and join Sales to pitch new clients. You will be mostly responsible for showcasing the NIQ CPS capability in real business situations. 
• Will play the consultant/coach role for the local Customer Success (CS) team to turn to for doing CPS analysis.  
• Will work with local CS team to work out the Best Practice of analysis flow and become an active contributor in a regional community of CPS experts by sharing best practice 
• Data challenge: Internally lead communication with different functions to solve escalated CPS data challenges in reasonable cycle time. Externally together with account AD/Consultant to explain the data challenge to clients. 

Qualifications :

• Bachelors degree in a relevant field is required
• 5 years work experience preferably within analytics and insights or market research at least 3 years experience in CPS. 
• Knowledge of the Consumer-Packaged Goods (CPG) industry  
• Knowledge of research techniques and methodologies consumer panels in particular would be an advantage  
• Excellent analytical skills  
• Excellent communication and presentation skills   
• An ability to work independently and in a team   
• Good interpersonal skills are a must  
• Fluent in spoken and written English 

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time