Senior Infrastructure Administrator

Req number:

Employment type:

Worksite flexibility:

Who we are

CAI is a global services firm with over 9000 associates worldwide and a yearly revenue of $1.3 billion. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients colleagues and communities. As a privately held company we have the freedom and focus to do what is rightwhatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for anSenior Infrastructure Administrator this senior position is expected to identify recurringissues and build automations in Python PowerShell and/or Bash deployed to Azure Functions to eliminate or significantly reducerepetitive work. This position will befull-timeandhybrid in Mandaluyong City.
What Youll Do

• Serve as the platform administrator for the Banks SaaS Operations portfolio (Datadog Azure DevOps andfuture tools like GitHub and Flexera)

• Resolve daily support tickets and access requests

• Manage user roles permissions and platform access

• Monitor platform health proactively

• Coordinate with vendor support on incidents service issues and product queries

• Lead the monthly Datadog Community of Practice (CoP)

• Curate topics and present platform updates and walkthroughs

• Invite guest speakers as appropriate

• Expand CoP coverage to broader SaaS Operations portfolio updates

• Define and implement access models (read vs. edit privileges)

• Establish training certification and onboarding prerequisites for elevated access

• Set standards for platform use and ensure compliance by application teams

• Coach users and power users on effective integration patterns

• Promote good data hygiene practices

• Ensure adherence to organizational data handling standards

• Stay current with vendor announcements release notes and product updates

• Translate technical updates into clear accessible briefings for internal users

• Evaluate new platform features released by vendors

• Support application teams in proof-of-concept (POC) activities for emerging capabilities (e.g. AI/LLMobservability)

• Identify recurring support requests and operational patterns

• Design and build automations using Python PowerShell and/or Bash

• Deploy automation solutions via Azure Functions to reduce manual effort

• Configure and deploy Datadog components (agents integrations private locations)

• Maintain platform infrastructure in coordination with server and network engineering teams

• Perform all tasks in alignment with agreed Service Level Agreements (SLAs)

What Youll Need

Required:

• Strong coding ability in Python PowerShell and Bash with Visual Studio Code as the primary IDE

• Experience with enterprise observability platforms (e.g. Datadog)

• Experience with Agile/DevOps platforms (e.g. Azure DevOps)

• Experience with IT Service Management platforms (e.g. ServiceNow)

• Practical experience deploying serverless automations on cloud platforms (e.g. Azure Functions or AWS Lambda) withAzure experience

• Proficiency in development tools such as Visual Studio Code

• Hands-on experience deploying and administering enterprise observability platforms including server/agentdeployment integrations log management dashboards monitors and alerts; experience with Datadog

• Hands-on experience administering enterprise Agile/DevOps platforms including user project and pipelinemanagement; experience with Azure DevOps and familiarity with Agile and CI/CD practices

• Working knowledge of networking fundamentals to support SaaS agent deployment and on-premises componentsacross enterprise network boundaries

• Cloud literacy with hands-on experience in Microsoft Azure; AWS experience

• Solid server administration expertise across Windows and Linux environments including agent installationconfiguration and troubleshooting

• Hands-on experience providing third-level technical support in enterprise IT operations including incident problem andchange management aligned with ITIL practices and SLA-driven environments

• Exceptional written and verbal communication skills with the ability to translate vendor updates into clear internalbriefings and presentations

• Strong coaching capability to guide users and power users on platform standards best practices and data handling

• Strong coordination and stakeholder management skills to engage with internal teams and external vendors

Preferred:

• Familiarity with AI coding agents (e.g. GitHub Copilot) and concepts such as system prompts and retrieval-augmentedgeneration (RAG)

• Familiarity with SaaS platforms such as GitHub and Flexera

• Ability to quickly learn and administer additional SaaS platforms (e.g. GitHub Flexera) as the portfolio expands

• Self-motivated and able to work independently while leading communities of practice and driving automation initiatives

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings etc.

• Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employment selection process please direct your inquiries to or (888).