Senior Engagement Manager

OpsArmy

Job Location:

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Senior Engagement Manager

Remote Full-Time Eastern Time (ET) Hours

Apply here: Senior Engagement Manager is responsible for building and maintaining strong client relationships ensuring successful delivery of projects and services and driving customer satisfaction and business growth. This role serves as the primary point of contact for key accounts aligning client objectives with company solutions and coordinating cross-functional teams to deliver results.

Key Responsibilities

Develop and maintain trusted relationships with clients and key stakeholders.
Lead client engagements from onboarding through ongoing account management.
Understand client business goals and recommend strategic solutions that drive measurable outcomes.
Manage project scope timelines risks and deliverables to ensure successful execution.
Coordinate with cross-functional teams including Sales Operations Product and Customer Success.
Monitor client satisfaction proactively address concerns and manage escalations when needed.
Identify opportunities for account growth renewals and expansion.
Prepare and deliver business reviews engagement reports and performance updates.
Ensure compliance with contractual obligations company policies and service standards.
Mentor team members and contribute to process improvements and best practices.

Qualifications

Bachelors degree in Business Management Marketing Communications or a related field.
5 years of experience in client engagement account management consulting customer success or project management.
Proven success managing complex client relationships and multiple concurrent projects.
Strong communication presentation negotiation and stakeholder management skills.
Excellent organizational problem-solving and leadership abilities.
Experience with CRM project management and collaboration tools is preferred.

Key Competencies

Client Relationship Management
Strategic Thinking
Project & Program Management
Stakeholder Engagement
Business Development
Risk Management
Team Leadership
Communication & Influence

Apply here:

Senior Engagement ManagerRemote Full-Time Eastern Time (ET) HoursApply here: Senior Engagement Manager is responsible for building and maintaining strong client relationships ensuring successful delivery of projects and services and driving customer satisfaction and business growth. This role ser...

Senior Engagement Manager

Remote Full-Time Eastern Time (ET) Hours

Key Responsibilities

Develop and maintain trusted relationships with clients and key stakeholders.
Lead client engagements from onboarding through ongoing account management.
Understand client business goals and recommend strategic solutions that drive measurable outcomes.
Manage project scope timelines risks and deliverables to ensure successful execution.
Coordinate with cross-functional teams including Sales Operations Product and Customer Success.
Monitor client satisfaction proactively address concerns and manage escalations when needed.
Identify opportunities for account growth renewals and expansion.
Prepare and deliver business reviews engagement reports and performance updates.
Ensure compliance with contractual obligations company policies and service standards.
Mentor team members and contribute to process improvements and best practices.

Qualifications

Bachelors degree in Business Management Marketing Communications or a related field.
5 years of experience in client engagement account management consulting customer success or project management.
Proven success managing complex client relationships and multiple concurrent projects.
Strong communication presentation negotiation and stakeholder management skills.
Excellent organizational problem-solving and leadership abilities.
Experience with CRM project management and collaboration tools is preferred.

Key Competencies