Senior Business Applications Administrator

Secure Every Identity from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. Were all in on this mission. If you are too lets talk.

Okta is The Worlds Identity Company. We free everyone to safely use any technologyanywhere on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access authentication and automation that transforms how people move through the digital world putting Identity at the heart of business security and growth.

At Okta we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single boxwe are looking for lifelong learners and critical thinkers who can make us better with their unique experiences and drive.

Join our team! Were building a world where Identity belongs to you.

The Team

The Enterprise Technology Agentic Operations team within Oktas Technology Data & Intelligence (TDI) organization delivers frontline and specialized business application support across Oktas global enterprise tech stack. Our application landscape is centered on Salesforce and deeply integrated with best-of-breed enterprise platforms including Clari DocuSign Outreach LinkedIn Sales Navigator ServiceNow and Jira.

Our team plays a critical part in realizing Oktas business outcomes by driving operational clarity rapid problem resolution and accountability. We actively empower the broader TDI organization in its core mission: to Accelerate Oktas Scale and Growth through intelligent automation and resilient systems.

The Opportunity

We are seeking an experienced proactive and analytical Senior Business Applications Administrator to anchor the operational health configuration and continuous support of our Salesforce ecosystem and interconnected business applications.

In this role you will support critical Go-To-Market (GTM) functionsspanning Sales Marketing Customer Success and CPQensuring system stability data integrity and peak user productivity. You will act as an escalation point for frontline support administrators champion operational excellence and actively harness cutting-edge AI technologies (such as Gemini Claude and proprietary internal AI tools) to modernize incident triaging and drive automated operational workflows.

Duties & Responsibilities

Operational Support & Incident Management

• Advanced Incident Resolution: Triage diagnose and resolve Tier 2/3 incidents across Salesforce and connected enterprise applications in alignment with strict response and resolution SLAs.
• AI-Augmented Operations: Leverage generative AI platforms (Gemini Claude and internal custom AI assistants) to accelerate root-cause analysis automate repetitive support workflows and optimize ticket triage.
• Critical Period Support: Provide dedicated operational readiness and real-time support during high-stakes business periods including fiscal month-end and quarter-end close cycles.
• Frontline Mentorship: Serve as an escalation partner and technical mentor to frontline system administrators and support analysts.

System Administration & Ecosystem Health

• Configuration & Maintenance: Manage user provisioning security controls (profiles roles permission sets) workflow automations (Flows) custom objects page layouts and reports/dashboards.
• Integration Oversight: Maintain data flow and operational health between Salesforce and third-party SaaS platforms (e.g. Clari DocuSign Outreach ServiceNow).
• Release & Change Management: Execute change sets sandbox seeding regression testing and production deployments following structured release management methodologies.

Governance Compliance & Documentation

• Security & Compliance: Ensure all system changes and administrative practices strictly adhere to TDI security guidelines data privacy standards and SOX controls.
• Audit Readiness: Participate in periodic security and access reviews proactively addressing vulnerabilities and compliance gaps.
• Knowledge Management: Author and maintain comprehensive standard operating procedures (SOPs) system runbooks and self-service knowledge base articles for global enterprise support teams.

Qualifications

• Experience: 4 years of hands-on experience in business systems administration or technical application support within enterprise environments.
• Salesforce Expertise: Strong administrative expertise in Salesforce Sales Cloud (configuration Flow builder permission management data loader reporting).
• Ecosystem & Tooling: Working knowledge of modern enterprise SaaS stacks including ITSM tools (ServiceNow or Jira Service Management) and version control/release tools such as Gearset.
• Compliance & Governance: Solid understanding of enterprise governance frameworks audit requirements and SOX compliance procedures.
• Global Collaboration: Proven track record collaborating effectively with cross-functional and distributed teams across multiple time zones.
• Communication & Problem-Solving: Outstanding analytical troubleshooting abilities active listening skills and clear technical communication for both colleagues and business stakeholders.

Preferred Qualifications

• Certifications: Salesforce Certified Administrator Advanced Administrator or Platform App Builder.
• GTM & CPQ Familiarity: Hands-on exposure to Salesforce CPQ Billing or common revenue architecture workflows.
• AI & Automation Enthusiasm: Experience incorporating LLM tooling (Gemini Claude custom GPTs) or workflow scripts into day-to-day administrative tasks to improve team efficiency.
• Education: Bachelors degree in Information Systems Computer Science Engineering or equivalent practical experience.

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The Okta Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection Community

We are intentional about connection. Our global community spanning over 20 offices worldwide is united by a drive to innovate. Your journey begins with an immersive in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin ancestry marital status age physical or mental disability or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application interview process or onboarding pleaseuse this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT) as defined by New York City Local Law 144 that use artificial intelligence machine learning or other automated processes to assist in our recruitment and hiring accordance with NYC Local Law 144 if you are an applicant or employee residing in New York City pleaseclick here to view our full NYC AEDT Notice.