Senior Automation Solutions Specialist

Join Manulifes Global Wealth and Asset Management (GWAM) Systems and Platform Services team as a Senior Automation Solutions Specialist. In this role you will own and evolve enterprise batch automation workflows that support missioncritical financial platforms used globally. Your work ensures production stability today while enabling smarter scalable automation for the future. The Senior Automation & Power Platform Analyst is a senior individual-contributor role. Direct reports are not addition to performing the responsibilities of the Automation & Power Platform Analyst role the Senior Analyst operates with sustained broader scope greater independence deeper technical judgment and influence across teams or business processes. The role combines accountable solution delivery technical leadership operational stewardship governance and capability development.

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Responsibilities

1. Solution Ownership and Decision-Making

• Own complex automation reporting integration and application initiatives from problem definition through implementation stabilization and support transition.
• Independently make day-to-day design configuration prioritization and troubleshooting decisions within approved architecture security risk budget licensing and change-control requirements.
• Evaluate options document trade-offs dependencies downstream impacts and support requirements and recommend a preferred approach when decisions require broader approval.
• Escalate decisions involving material risk policy exceptions significant cost enterprise architecture security privacy or impacts beyond delegated authority.
• Maintain clear ownership documentation stakeholder alignment and measurable outcomes throughout the solution lifecycle.

2. Technical Depth and Platform Leadership

• Apply advanced knowledge of one or more relevant platforms technologies integrations or business processes to solve complex problems.
• Provide sound technical guidance across Power Apps Power Automate Power BI SQL Copilot agents Power BI gateways APIs and related integrations.
• Troubleshoot issues that exceed routine support capabilities and determine when specialist platform-team vendor or Microsoft support is required.
• Resolve or help navigate platform licensing capacity integration and technical constraints while considering sustainability and total support effort.
• Evaluate emerging capabilities and recommend adoption only where there is a clear business need appropriate control environment and supportable operating model.

3. Operational and Incident Leadership

• Coordinate the resolution of complex production reporting application automation and integration issues.
• Assess impact establish a resolution approach engage the appropriate teams and maintain clear stakeholder communications.
• Exercise sound judgment during ambiguous or high-impact situations while following incident problem change and escalation processes.
• Ensure corrective actions root-cause findings known errors recovery procedures and follow-up actions are documented and assigned.
• Convert recurring operational issues into sustainable improvements that reduce risk manual effort or future disruption.

4. Governance Risk and Production Controls

• Apply established governance security privacy accessibility records change-management and production-support requirements throughout solution delivery.
• Ensure solutions include appropriate testing approvals deployment records monitoring recovery considerations technical documentation and support ownership.
• Identify and communicate material risks control gaps dependencies and policy exceptions early enough for informed decisions.
• Contribute to practical standards reusable patterns design reviews and lifecycle controls that improve reliability scalability and supportability.
• Protect sustainable operations by avoiding unsupported workarounds and by escalating unresolved control or compliance concerns through the appropriate channels.

5. Organizational Influence and Business Improvement

• Lead or support initiatives that span multiple technologies teams business units or stakeholder groups.
• Translate business needs into feasible technical approaches and align stakeholders on intended outcomes constraints responsibilities and measures of success.
• Influence sound decisions through evidence technical judgment constructive challenge and collaboration rather than formal authority.
• Identify and deliver improvements that produce reusable outcomes reduce risk improve reliability or create measurable efficiency beyond a single task.
• Balance operational commitments with modernization opportunities and recommend changes based on sustainable business value.

6. Capability Development and Knowledge Enablement

• Coach and support colleagues through knowledge sharing collaborative problem-solving design guidance and constructive review.
• Create and maintain reusable documentation standards templates troubleshooting guidance and solution patterns that reduce dependence on individual knowledge.
• Help less experienced team members build judgment and independence rather than simply completing work on their behalf.
• Share lessons learned from delivery and incidents to strengthen team practices and prevent recurrence.
• Contribute to the teams technical direction and collective capability without requiring formal people-management authority.

7. Evidence of Sustained Senior-Level Performance

• Consistent ownership of work with broader scope higher complexity ambiguity or cross-team dependencies.
• Decisions and recommendations that demonstrate sound judgment balanced trade-offs and appropriate escalation.
• Solutions or improvements that measurably reduce risk manual effort defects recovery time or operational disruption.
• Reusable assets documented practices standards or patterns adopted beyond a single assignment.
• Sustainable production outcomes are supported by appropriate controls documentation monitoring and support transition.
• Demonstrated enablement of colleagues through coaching knowledge transfer review or improved team practices.
• Credible influence on technical or business decisions based on evidence and expertise not visibility or reputation alone.
• Repeated delivery of reliable outcomes across multiple assignments rather than reliance on one high-profile success or emergency response.

Qualifications

• Microsoft Power Apps Power Automate Power BI and Power BI Gateways
• Copilot agents and approved AI-assisted solutions
• SQL and SharePoint
• Microsoft Teams and Outlook integrations
• Jira ServiceNow Power BI APIs and approved enterprise data sources

Preferred / Additional Skills

• Basic scripting experience (e.g. JavaScript)
• SQL query development and data analysis
• SFTP and secure filetransfer processes
• General understanding of server and network concepts
• Familiarity with ITIL SDLC and compliancecontrolled environments

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .