Senior Account Manager (AU)

Senior Account Manager are you there

Hey there! Were looking for a Senior Account Manager to join RunRemote a global staffing agency focused on pairing the top talent from the Philippines South Africa and LATAM with the worlds best companies. If you love building relationships creating exceptional client experiences and ensuring every placement is a long-term success keep reading!

100% Remote
Salary in AU$2000 Base pay Uncapped Commissions
Philippines - Reporting Hours: 7:00 AM 4:00 PM (Philippine Time)
Full Time


About RunRemote
Our mission is to connect the worlds best companies with exceptional remote talent. We partner with startups and scale-ups across the US Australia the UK Canada and Europe helping them build world-class remote teams.

At RunRemote recruitment doesnt stop when a candidate signs an offer. We believe long-term partnerships are built through exceptional customer experience proactive communication and genuine care for both our clients and candidates.

As our Senior Account Manager youll become the trusted partner for our clients after theyve made a hire ensuring a seamless onboarding experience maintaining strong relationships solving challenges before they become problems and helping our clients continue to grow with RunRemote.

This is a highly relationship-focused role that combines customer success account management operations and problem-solving. Youll work closely with founders hiring managers and remote professionals to ensure every placement becomes a long-term success.

In your day-to-day you will:

• Own the end-to-end client experience ensuring every client receives outstanding service from onboarding onwards.

• Act as the primary point of contact for clients candidates and internal stakeholders.

• Build strong long-term relationships with clients through regular check-ins and proactive communication.

• Monitor contractor engagement and overall client satisfaction throughout the client lifecycle.

• Identify potential issues early and work collaboratively with clients and candidates to resolve challenges before they escalate.

• Manage replacements and ongoing account support.

• Collaborate closely with Recruitment and Leadership to deliver a seamless client experience.

• Manage the recruitment team and ensure the delivery of quality shortlist within timelines.

• Develop and continuously improve customer success processes documentation and best practices.

• Leverage AI tools and automation to improve workflows customer communication and operational efficiency.

• Support the continuous improvement of RunRemotes customer journey by identifying trends gathering client feedback and recommending process enhancements.

Skills you have:

• 5 years of experience in Customer Success Account Management Client Services and Recruitment.

• Proven experience managing long-term client relationships.

• Excellent communication skills with the ability to build trust quickly.

• Strong problem-solving skills and the confidence to manage sensitive conversations professionally.

• Experience managing multiple client accounts simultaneously.

• Highly organised with exceptional attention to detail.

• Comfortable working independently with minimal supervision.

• Ability to prioritise tasks while maintaining a high level of responsiveness.

• Ability to handle difficult conversations with clients and push back when needed.

• Strong written and verbal English communication skills.

• Experience with the following tools is highly regarded:

  • HubSpot

  • TeamTailor

  • Google Workspace

  • Slack

  • Notion

  • Asana ClickUp or similar project management platforms

  • AI tools such as ChatGPT Claude etc.

Skills that will make you stand out:

• Experience working in a recruitment staffing outsourcing or global employment agency.

• Experience supporting startups founders or high-growth businesses.

• Experience managing international clients across Australia the UK Europe or North America.

• Experience improving customer journeys or implementing customer success processes.

• Knowledge of remote workforce management or global employment.

• Experience leveraging AI and automation to improve customer success operations.

• Strong commercial awareness with the ability to identify opportunities for account growth.

Youll be entitled to:

• Great opportunities for career growth

• Opportunity to work in an amazing environment