Sales Support Representative 20936

Role: Sales Support

Priority Location: Global

Working Hours: 9:00 AM to 5:00 PM US Central Time Monday through Friday

Salary Range: $1200 - $1500

Type of contract: Full-Time

Type of job: Remote

Our client is a full-service custom-branded merchandise provider based in Chicago. We run end-to-end merchandise programs for B2B teams: custom merch stores gifting and onboarding kits trade show programs real-time order and inventory dashboards secure warehousing and global fulfillment. Were a small fast-growing team and the merch programs we run belong to companies youd recognize: Deloitte Aon OpenTable CoreWeave Life360 and General Assembly among them. When one of their teams needs merch for a new hire class an event or a holiday send we make it happen and fast thoughtful communication is a big part of why they stay with us. Were also becoming a technology company. Our clients industry runs on spreadsheets email chains and disorganization and were building an operating system to replace all of it. We value high integrity meritocracy a strong work ethic and a fun personable attitude and we hire people who thrive on ownership and want to build something

About the Role:

Were hiring Sales Support to join the team of one of our busiest Account Executives. This is a behind-the-scenes role where youll help manage client communication keep orders on track after the sale prepare proposals and quotes and research and recommend the best promotional product ideas for our customers. Our Account Executives sell custom merch to HR and marketing teams at national brands fast-growing tech companies and professional services firms. When our AEs do well they get busy. Your job is to make sure their customers are always taken care of: replying quickly keeping every project organized and making sure nothing slips through the cracks once an order is placed. Youll be expected to become an expert in custom merchandise: everything from branded drinkware to apparel to tech accessories. If you love organizing details writing thoughtful messages and curating great products youll thrive here. If you already have an interest in merch apparel or promotional products thats a major bonus

What Youll Own

Respond to customer emails and support client communication on behalf of your Account Executive

Own post-sale communication: confirm order details after payment is received give customers proactive status updates and share tracking information when orders ship

Follow up with vendors on production timelines and delivery dates

Set up and update merch stores claim pages and inventory dashboards

Research and recommend custom merchandise and promotional product ideas for our clients

Create professional customer-facing proposals and quotes using Google Sheets

Prepare invoices and payment links and help with billing questions

Maintain and update HubSpot records deals and contact details

Organize inboxes and files and keep everything clearly labeled and updated

Help execute new hire gift programs trade show orders and holiday merch campaigns

We use tools like Front Google Sheets HubSpot Slack Notion Asana and Fireflies and we use AI tools like Claude and ChatGPT every day. Experience with any of these is a plus but not required as long as youre a fast learner.

Requirements

Exceptional written English: this is the most important skill

Highly organized with strong attention to detail

Confident using Google Sheets to create clean customer-facing documents

Comfortable researching products pulling details and writing short descriptions

Enjoys merchandising design gift-giving or finding creative product ideas

Proactive fast learner whos comfortable working independently

Available to work 9:00 AM to 5:00 PM US Central Time Monday through Friday

Your own computer a reliable internet connection and a quiet working environment Benefits

Flexible Paid Time Off: no set number of days. Take the time you need; we just ask that you dont abuse it.

Holidays: all US holidays off plus the local holidays in your country whenever you request them.

Logistics

Schedule: Full-time (40 hours/week) fully remote Monday through Friday 9:00 AM to 5:00 PM US Central Time

Pay: 7.00 USD per hour (280.00 weekly $1213.33 monthly) plus performance bonuses and pay reviews every six months based on performance

Pay Schedule: paid automatically through Gusto weekly or every two weeks whichever you prefer

Start Date: As soon as possible

Required Experience:

Unclear Seniority