Sales Support Officer
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Job Summary
This is a remote position.
In this role youll ensure every sale is processed accurately customer information is complete and orders move seamlessly from sale to fulfillment. Youll work closely with our phone-based sales team handling the administrative tasks that allow our sales representatives to focus on what they do bestbuilding relationships and closing deals.
- Process and accurately enter completed sales orders into our CRM and internal systems.
- Review customer details pricing promotions and order information to ensure accuracy.
- Manage post-sale follow-ups to confirm information and complete any outstanding requirements.
- Communicate with customers via phone email and WhatsApp regarding order updates and administrative queries (no sales calls).
- Support multiple sales representatives by keeping customer records organized and up to date.
- Monitor the sales pipeline and help ensure orders progress smoothly to completion.
- Perform quality checks to minimize errors before orders move to fulfillment.
- Strong organizational skills with exceptional attention to detail.
- Excellent written and verbal English communication skills.
- Comfortable speaking with customers in a professional and friendly manner.
- Confident using CRM systems and standard office applications.
- Able to multitask prioritize effectively and thrive in a fast-paced environment.
- Previous experience in sales administration customer support or sales support is an advantage.
- Be an essential part of a collaborative and supportive sales team.
- Work in a role where your organization and accuracy directly contribute to business success.
- Enjoy a stable full-time opportunity.
Required Skills:
Proven experience as a virtual assistant or in a similar administrative role. Excellent written and verbal English communication skills. Proficient in using email platforms calendar tools (e.g. Google Calendar Outlook) and Microsoft Office or Google Workspace. Strong organizational skills and attention to detail. Ability to work independently and handle confidential information with discretion. Nice to Have (Optional): Experience in client-facing communication roles. Familiarity with CRM tools or project management software such as Monday CRM. Availability to support additional team members with admin tasks if capacity allows (note: may lead to a separate hire).
Required Education:
College level
