Sales Specialist Patient Support Coordinator (Remote, Telehealth)
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Job Summary
This is a remote position.
Location: Remote Schedule: Full-time Pacific Time (PST) Compensation: $7$10 USD per hour (contractor)
About Shapely
Shapely is transforming weight loss care through a physician-led evidence-based model that makes treatment affordable and accessible. We pair clinical excellence with a seamless integrated app to help patients achieve sustainable long-lasting results. As we scale across multiple states were hiring a Sales Specialist Patient Support Coordinator to be the first point of contact for prospective patients and guide them into care.
As our Sales Specialist youll be the first voice many prospective patients hear. Youll connect with warm leads who have already expressed interest help them understand our program answer their questions about eligibility and cost and convert that interest into a scheduled appointment. Its a consultative phone-based sales role in a healthcare setting equal parts persuasion and genuine care.
This is a full-time remote contractor role on a Pacific Time (PST) schedule with room to grow and a supportive team behind you.
What Youll Do
1. Outbound Lead Engagement the core of the role
- Make outbound sales calls and follow-ups to prospective patients who have expressed interest in Shapely.
- Educate leads on our program our physician-led model and how GLP-1/GIP weight loss medications work.
- Explain insurance eligibility basics and general coverage considerations to set accurate expectations.
- Guide interested leads through enrollment and schedule their initial appointment.
2. Pipeline & Conversion Management
- Manage your pipeline of leads in the CRM tracking follow-ups and conversion status.
- Meet or exceed targets for outbound calls conversions and scheduled appointments.
- Re-engage warm leads who havent yet enrolled to answer outstanding questions and move them forward.
3. Cross-Team Coordination
- Partner with our Prior Authorization and Concierge teams to ensure a smooth handoff once a patient enrolls.
- Relay common objections questions and friction points to leadership to help refine our messaging and process.
Must-Have
- Advanced fluent English spoken and written. This is essential for the role. Youll be on the phone every day with patients based in the U.S. so clear natural and confident communication is non-negotiable.
- Proven experience in sales telesales or outbound calling with a track record of meeting or exceeding conversion targets.
- A persuasive consultative communication style that builds trust quickly over the phone.
- Comfortable explaining insurance eligibility and medication coverage basics to set accurate expectations.
- Resilient and self-motivated when working through a high-volume outbound pipeline.
- Strong organizational and problem-solving skills with a friendly empathetic customer-first approach.
- A reliable remote setup: stable high-speed internet and a quiet private space for calls.
- Able to work full-time on Pacific Time (PST) see schedule below.
Nice to Have
- Previous experience in a healthcare or telehealth environment or a similar patient-facing role.
- Knowledge of HIPAA PHI and patient privacy (training also provided).
- Experience with Zoom Phone CRM platforms or EHR systems (training also provided).
- A genuine passion for health and wellness and alignment with Shapelys mission.
Schedule
Full-time 40 hours per week on Pacific Time (PST). Our patient support team operates seven days a week.
Weekday shift: Youll be assigned one of four shift windows (all PST):
- 6:00 AM 3:00 PM
- 7:00 AM 4:00 PM
- 8:00 AM 5:00 PM
- 9:00 AM 6:00 PM
Saturdays: Weekend coverage rotates across the team so you can expect an occasional Saturday shift (8:00 AM 5:00 PM PST).
Sundays: Handled by a dedicated coordinator on a permanent Sunday assignment so Sundays are not part of the standard weekday rotation.
- Pay: $7$10 USD per hour.
- Contractor role.
- Fully remote.
- Full-time position.
- Career growth and a supportive team culture!
Required Skills:
Must-Have Advanced fluent English spoken and written. This is essential for the role. Youll be on the phone every day with patients based in the U.S. so clear natural and confident communication is non-negotiable. Proven experience in sales telesales or outbound calling with a track record of meeting or exceeding conversion targets. A persuasive consultative communication style that builds trust quickly over the phone. Comfortable explaining insurance eligibility and medication coverage basics to set accurate expectations. Resilient and self-motivated when working through a high-volume outbound pipeline. Strong organizational and problem-solving skills with a friendly empathetic customer-first approach. A reliable remote setup: stable high-speed internet and a quiet private space for calls. Able to work full-time on Pacific Time (PST) see schedule below. Nice to Have Previous experience in a healthcare or telehealth environment or a similar patient-facing role. Knowledge of HIPAA PHI and patient privacy (training also provided). Experience with Zoom Phone CRM platforms or EHR systems (training also provided). A genuine passion for health and wellness and alignment with Shapelys mission.
Required Education:
Sales
