Sales Reporting and Administrative Associate

1. Operations Attendance & Compliance

• Issue Resolution: Manage customer complaints and thoroughly investigate operational bottlenecks to ensure quick resolution.

• Compliance & Attendance: Monitor assigned sales team attendance and ensure strict alignment with company Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs).

• Strategic Escalations: Attend weekly regional team meetings and directly escalate critical operational findings or high-priority risks to the Head of Sales Network.

• Tracking & Encoding: Encode and maintain various sales reports transaction logs and trackers ensuring absolute accuracy and completeness of data.

• Analytics & Dashboards: Proficiently utilize Excel and Google Sheets to build functional dashboards run pivot tables and apply advanced formulas.

• Continuous Improvement: Think creatively to offer innovative solutions that improve data management and reporting efficiency.

• Cross-Functional Assistance: Provide dedicated administrative support to the Head for Offline Merchant Regional Managers and the broader sales team.

• Financial & Onboarding Logistics: Assist Regional Managers with petty cash management and facilitate the end-to-end onboarding process for new merchants.

• Visual Presentations: Design high-quality impactful presentations and pitches using Canva MS PowerPoint and Google Slides.

• Hybrid Arrangement: Based at our Makati office (reporting on-site 3x a week).

• Fieldwork: Flexibility to perform occasional fieldwork as required by operational needs.