Sales Operations & Support Senior Coordinator (Order Entry)

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv we dont just hire talentwe cultivate leaders who drive innovation and engage teams to push the limits of whats possible. As a global leader in critical digital infrastructure we are scaling up to meet the demands of AI data centers and next-gen technologyand we need bold high-performing individuals like YOU to take us to the next level.

Why Vertiv

• High-Performance Culture: We empower you to think big execute with excellence and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titlesits about accountability trust and ownership. Our leaders engage and drive with collaboration innovation and customer-centric thinking setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects youll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone:Our commitment to inclusion ensures that all employees unique strengths and perspectives are valued. Your voice matters your growth is prioritized and your success is celebrated.

Position Summary:

The Senior Coordinator Order Entry is responsible for executing complex order entry tasks ensuring accuracy compliance and timely processing across Channel AC Power Thermal and GSA accounts. The role supports the OrdertoCash cycle by performing advanced order validations milestone billing and handling complex SFA/ETO configurations.

As an escalation and subjectmatter resource the Senior Coordinator resolves complex customer issues ensures adherence to order quality standards supports junior coordinators through coaching and knowledge sharing and contributes to continuous improvement initiatives that strengthen operational efficiency and customer experience.

Job Responsibilities:

• Processes all Channel AC Power and Thermal and GSA Accounts orders within the required turnaround time of not exceeding 48 hours.
• Ensures 95% of orders received one (1) hour before the end of shift are touched or reviewed.
• Validates CPQ quote to ensure accuracy of order versus submitted purchase order.
• Checks PO according to Vertiv order quality checklist
• Performs any reporting activity or task assigned by immediate
• supervisor as needed or in fulfillment of and in relation to essential
• functions.
• Smoothly performs milestone billing on Project Orders processes both standard and auto-config and complex SFA/ETO orders across all product lines.
• Ensures Order-to-Cash processes are completed efficiently.
• Participates and identifies basic and recurring quality check audits to ensure compliance with order entry standards identifies and recommends solutions to recurring order entry issues.
• Coordinates with internal teams or customers to resolve complex issues order discrepancies clarifications etc for timely resolutions.
• Reviews and adheres to established Vertiv policies and market memos
• 11.. Provides peer support by sharing best practices coaching guidance with junior Coordinators.
• Ensures system and data integrity to drive operational efficiency.
• Identifies understands and associates crucial information on ETO/SFA whether its for an entire system or ship loose items for all applicable product lines.
• Helps facilitate onboarding training of new hires and / or refresher sessions as needed.

Qualifications:

• Bachelors Degree of any 4-year course
• 3-5 year experience in Customer Service
• 2-year experience with Vertiv Customer service environment
• Customer Focus
• Action Oriented
• High Attention to Detail

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example