Sales Operations & Support Coordinator I (Fixed-Term) Open for Fresh Graduates

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv we dont just hire talentwe cultivate leaders who drive innovation and engage teams to push the limits of whats possible. As a global leader in critical digital infrastructure we are scaling up to meet the demands of AI data centers and next-gen technologyand we need bold high-performing individuals like YOU to take us to the next level.

Why Vertiv

• High-Performance Culture: We empower you to think big execute with excellence and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titlesits about accountability trust and ownership. Our leaders engage and drive with collaboration innovation and customer-centric thinking setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects youll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone:Our commitment to inclusion ensures that all employees unique strengths and perspectives are valued. Your voice matters your growth is prioritized and your success is celebrated.

Position Summary:

The Coordinator I ensures that inquiries from customers Vertiv Partners Vertiv Sales Representatives and Inside Sales Representatives received through the dedicated 800 line and support mailbox are addressed within established service-level timeframes. The role also includes reviewing Project for general market map approved registration from Impartner to Redwood and process custom SKU request.

Job Responsibilities:

• Review General Deal Registration tickets for North America (NA)
• Map approved registrations for NA Federal NA Canada and LATAM from IMPartner to Oracle Sales Cloud (Redwood)
• Review and process Custom SKU request.
• Perform Quality Assurance (QA) on emails registrations review tickets and processed custom sku requests in a timely manner.
• Assist in facilitating functional training for new hires.
• Update process document as needed.
• Answer calls and emails to identify customer needs through communication and probing.
• Creates solutions to customer problems. Provide sound recommendations to their queries.
• Assists customers in handling servicing follow-up communication and closure of issues.
• Completes workload on time. Monitors SNOW and Datazen tickets related to mapping registrations in Oracle Sales Cloud to ensure processing in a timely manner.
• Implement error-proofing methods to ensure all transactions done are accurate.
• Assist in leading conference calls meetings and discussions with customers.
• Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers.
• Adheres to team service level expectations to meet or exceed team metrics.
• Participate in team/functional/business overview presentations as needed and required by team lead/supervisor.
• Assist colleagues in answering general customer inquiries and initial escalation on customer complaints.
• Coordinate with other teams/support to complete the request of customers.
• Assist in monitoring the team mailbox and registration tickets to ensure adherence to service levels and team performance metrics.
• Update team completion rate and Registration tracker in a timely manner.
• Live tagging of Smartsheet tracker on registration reviews mapping and custom SKU request.
• Assists in team meetings huddles and information cascades. Communicate with the team on best practices lessons learned process and product updates during team huddles/meetings.
• Perform any reporting activity or task assigned by immediate supervisor as needed or in fulfillment of and in relation to essential functions.
• Assist on plans executes and manages own workload and projects in cooperation with department leaders.
• Responds to all inquiries related to channel helpdesk and registration tasks.
• Identify problems areas and sources offers possible solutions and escalates to seniors or supervisors when necessary. Help implement agreed process improvement initiatives.
• Completes personal individual development plan and implements agreed training/development activities.
• Performs quality checks and provides quality feedback/recommendations to peers. Audit 20% of registration review and emails processed by team members assigned to him/her.
• Assists in keeping up-to-date support documents initiates and apply changes to process documents when needed.
• Actively participates in team activities and initiatives.
• Fulfils other reasonable duties and projects as required.
• Serves as back-up for next level similar or related function for business continuity.

Qualifications:

• Bachelors Degree of any 4-year course
• Preferably 1-year experience with Vertiv Customer Service environment is a plus.
• Proficient in Microsoft Outlook
• Knowledgeable in Microsoft Word Teams MS Excel and PowerPoint
• Bachelors Degree of any 4-year course
• Customer Focus
• Action Oriented
• High Attention to Detail
• Good Communication Skills
• Highly Organized with ability to multitask and High level of Integrity

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example