Sales Operations Associate

Sales Operations Associate
Operations Department
Job Description

Overview

We are seeking a meticulous and adaptable Sales Operations Associates to assist the Sales Account Managers and control the end-to-end sales order this role you will create sales quotes and process sales orders procure and manage the orders and provide customer service. The Sales Operations Associate is responsible for working closely with all areas of our organization to help customers worldwide. Sales Operations Associates is a demanding role that is fast paced requires attention to detail proactive behavior and a professional demeanor. Focuses on building strong relationships with our customers suppliers and all internal teams and ensures our orders are processed accurately and timely

To ensure success Sales Operations Associates should have experience in a sales and/or customer service environment understand sales performance metrics and excellent communication skills.

Responsibilities

Support end-to-end sales activities and coordinate between Sales Order Management and Accounting Teams for all quote-to-order functions including:

Creating sales quotes.

Receiving and processing purchase orders.

Entering and updating information in ERP.

Verifying orders including customers contact information and payment details.

Managing the orders from procurement to fulfillment

Process upgrades change orders returns refunds order status inquiries renewals and discrepancy resolution.

Act as a stakeholder in regards to orders refunds renewals order status updates all while interacting with customers via phone and email.

Facilitate the supplier registration purchase order setup and account management

Collaborate and communicate effectively with essential parties to drive efficient and accurate order processing reporting subscription renewals and revenue recognition

Partner with Finance to ensure order integrity to drive accurate billings and collections

Advocate for customers needs by adapting complex processes while also understanding downstream impacts

Field incoming calls chats and email requests

Record customer communications and activities accurately and thoroughly in various internal systems including Netsuite Slack and email

Contribute to ongoing process and workflow improvements

Proactively builds trusting internal and external relationships. Can effectively communicate within all levels with the company the customer and vendor

Support the sales department with other administrative tasks as needed.

Requirements

At least 3 years experience in an administrative role supporting sales and/or customer service

1-2 years of order management experience

Proficient with MS Office (Excel Word) and Google Suite applications

Experience with ERP systems (NetSuite preferred)

Familiarity with sales reports and sales records.

Exceptional interpersonal and customer service skills.

Excellent written and verbal communication skills.

Detail-oriented quick learner and proactive individual with strong organization skills

Ability to effectively prioritize tasks and meet deadlines within a fast-paced environment.

Resourceful self-starter with the ability to adapt quickly to changing environment

Strong work ethic and positive attitude.

Nice to Have:

• Experience in working directly with manufacturers or supporting cable installations
• Background in working with a reseller in the IT industry.
• Familiarity with network cabling or similar infrastructure-related tasks.