Sales Engineer

Key Responsibilities

Technical Discovery & Solution Design

• Lead technical discovery sessions with prospects and customers.
  

• Assess existing network monitoring ticketing documentation and operational workflows.
  

• Identify customer pain points operational inefficiencies and automation opportunities.
  

• Design SmartTile solutions tailored to enterprise MSP multi-site education healthcare and retail environments.
  

• Develop solution architectures integration strategies and deployment recommendations.
  

Product Demonstrations

• Deliver compelling live demonstrations of SmartTile.
  

• Showcase SmartTile capabilities including:
  

• Network visibility and monitoring
  

• Device lifecycle management
  

• Automated carrier ticketing
  

• ITSM integrations
  

• ServiceNow integrations
  

• Reporting and analytics
  

• Multi-site management
  

• Single-pane-of-glass visibility
  

• AI-powered operational automation
  

• Customize demonstrations to address specific customer requirements and use cases.
  

Proof-of-Concept Management

• Lead technical evaluations and pilot deployments.
  

• Define success criteria with customers.
  

• Coordinate onboarding activities with implementation teams.
  

• Monitor adoption and technical outcomes during trial periods.
  

• Present findings and business impact assessments to stakeholders.
  

Sales Support

• Partner with sales teams to advance opportunities through the sales cycle.
  

• Support RFPs technical proposals and customer presentations.
  

• Assist with pricing discussions from a technical perspective.
  

• Provide competitive differentiation against platforms such as Auvik PRTG SolarWinds Datadog Domotz and other monitoring solutions.
  

• Serve as the trusted technical advisor throughout the buying journey.
  

Customer & Partner Enablement

• Train customers channel partners MSPs and internal teams on SmartTile capabilities.
  

• Develop technical content best practices and use-case documentation.
  

• Support webinars trade shows partner events and executive briefings.
  

• Gather product feedback and communicate enhancement opportunities to product and engineering teams.
  

Technical Expertise & Product Advocacy

• Stay current on SmartTile product enhancements and roadmap initiatives.
  

• Maintain expertise across:
  

• Network infrastructure
  

• Routing and switching
  

• SD-WAN
  

• Internet connectivity
  

• Carrier operations
  

• Network monitoring
  

• ITSM platforms
  

• Cloud networking
  

• Network automation
  

• Act as the voice of the customer within the client.
  

• 5 years of experience in Sales Engineering Network Engineering Solutions Engineering or Technical Consulting.
  

• Strong working knowledge of:
  

• TCP/IP Networking
  

• WAN and Internet services
  

• SD-WAN
  

• Routing and Switching
  

• SNMP
  

• Network Monitoring Platforms
  

• IT Service Management (ITSM)
  

• Experience presenting technical solutions to executive and technical audiences.
  

• Excellent presentation communication and discovery skills.
  

• Ability to translate technical concepts into business outcomes.
  

• Experience supporting enterprise software SaaS networking telecommunications or managed services sales.
  

• Experience with ServiceNow ConnectWise ManageEngine or similar ITSM platforms.
  

• Familiarity with carrier services and telecommunications environments.
  

• Experience supporting MSPs VARs or channel partners.
  

• Knowledge of network automation and AI-driven operational workflows.
  

• Certifications such as:
  

• CCNA
  

• CCNP
  

• Network
  

• ServiceNow Fundamentals
  

• ITIL Foundation
  

• Paid Leaves & Birthday Off: Take time when you need it and convert unused leave into cash! Plus enjoy an extra day off on your birthday.
  
• Comprehensive Health Insurance: Coverage starts from day one and extends to one dependent.
  

• Required Skills:

  Required Qualifications 5 years of experience in Sales Engineering Network Engineering Solutions Engineering or Technical Consulting. Strong working knowledge of: TCP/IP Networking WAN and Internet services SD-WAN Routing and Switching SNMP Network Monitoring Platforms IT Service Management (ITSM) Experience presenting technical solutions to executive and technical audiences. Excellent presentation communication and discovery skills. Ability to translate technical concepts into business outcomes. Experience supporting enterprise software SaaS networking telecommunications or managed services sales. Preferred Qualifications Experience with ServiceNow ConnectWise ManageEngine or similar ITSM platforms. Familiarity with carrier services and telecommunications environments. Experience supporting MSPs VARs or channel partners. Knowledge of network automation and AI-driven operational workflows. Certifications such as: CCNA CCNP Network ServiceNow Fundamentals ITIL Foundation

  
  

  Required Education:

  Any computer related course