SaaS Systems Administrator

Role Overview

We are seeking a skilled SaaS Systems Administrator to manage and optimize cloud-based platforms and enterprise SaaS applications within a global organization. This role is critical in maintaining system reliability security and performance while supporting continuous improvement initiatives.

The successful candidate will be responsible for day-to-day platform administration enhancing configurations and collaborating with cross-functional teams to ensure a secure and efficient SaaS environment that supports business operations worldwide.


Key Responsibilities
SaaS Platform Administration

• Administer configure and support enterprise SaaS applications including:
  

Microsoft 365 (Exchange Online SharePoint Teams)
Atlassian Cloud (Jira Confluence)
Salesforce
ServiceNow
Slack

• Manage the full user lifecycle including onboarding offboarding access control and license allocation
  
• Monitor platform performance availability and usage trends to ensure optimal functionality
  

Security & Compliance

• Apply and maintain security controls across SaaS platforms including multi-factor authentication (MFA) single sign-on (SSO) role-based access control (RBAC) and conditional access policies
  
• Support audits risk assessments and compliance initiatives aligned with standards such as ISO 27001 SOC 2 and data privacy regulations
  
• Identify and address potential security risks misconfigurations and vulnerabilities within SaaS environments
  

Automation & Optimization

• Develop and maintain scripts or automated workflows to improve efficiency and reduce manual processes
  
• Identify opportunities to enhance system performance reduce operational costs and improve user experience
  
• Assist in integrating SaaS platforms using APIs webhooks and automation tools
  

Incident & Problem Management

• Investigate and resolve issues related to SaaS platforms including outages and performance degradation
  
• Act as an escalation point for complex technical concerns from internal support teams
  
• Maintain accurate technical documentation including procedures runbooks and knowledge base content
  

Collaboration & Stakeholder Support

• Partner with IT engineering cybersecurity and business teams to gather requirements and deliver effective solutions
  
• Participate in vendor-related activities including evaluation of new SaaS tools and management of renewals
  
• Support onboarding and training initiatives for new tools and features
  

Required Skills & Experience
Functional Skills

• Strong understanding of SaaS lifecycle management and cloud service delivery
  
• Ability to translate business requirements into technical configurations and workflows
  
• Analytical problem-solving skills with a structured approach
  
• Strong communication skills with the ability to work across technical and non-technical stakeholders
  
• Experience working in security-focused or compliance-driven environments
  

Technical Skills

• Hands-on experience administering enterprise SaaS platforms including:
  

Microsoft 365 / Azure AD / Entra ID
Atlassian Cloud (Jira Confluence)
Salesforce
ServiceNow
Okta or other identity providers
Slack or similar collaboration platforms

• Proficiency in scripting and automation (PowerShell Python Bash or similar)
  
• Experience with API integrations REST endpoints and automation tools (e.g. Power Automate Zapier Workato)
  
• Strong understanding of identity and access management concepts (SSO SCIM RBAC conditional access)
  
• Knowledge of networking fundamentals (DNS HTTP/S VPN proxies)
  
• Familiarity with monitoring and logging tools for SaaS environments
  
• Awareness of cloud security principles and best practices
  

Additional Notes

• This role supports a global user base and requires collaboration with distributed teams
  
• Experience in regulated or compliance-driven environments is advantageous