Revenue Coordinator (JapaneseEnglish Bilingual)

Mirois a visual collaboration platform founded in 2011 originally known asRealtimeBoard. It enables teams to brainstorm plan and work together on an infinite digital canvas. With over 100 million users globally Miro is used by companies like Nike and Deloitte. Headquartered in Amsterdam and San Francisco it has evolved into an innovation workspace integrating AI and enterprise tools.

Position Summary

TheRevenue Coordinator (JapaneseEnglish Bilingual)owns the full commercial relationship for a portfolio of Japanese SMB accounts managing trueups renewals addons and customer education as one continuous conversation in Japanese. Acting as Miros dedicated Japan coverage within the Manilabased team the RC drives predictable revenue in the SMB segment while freeing Account Executives to focus on strategic growth. Success is measured by closedwon quota attainment timely renewal execution and proactive customer engagement. The role requires Japaneselanguagefluency commercial confidence in live customer interactions disciplined Salesforce execution and flexibility to support global coverage across time zones.

Roles & Responsibilities

• Own the full customer conversation in Japanese for a named Japan account cohort (approximately 320to400 accounts);true-up renewal and education handled by a single RC as one continuous relationship

• Engage Japanese customers with appropriate business etiquette andkeigoacross email phone and video adapting standardized collateral and sequences for the Japan market

• Run true-up outreach: identify over-utilized accounts confirm seat counts generate Order Forms in Ironclad collect signatures and close in Salesforce

• Own SMB renewals end-to-end: validate eligibility prepare quotes and Order Forms track signature and close on time

• Execute customer education sequences for under-utilized accounts ahead of a true-up or renewal using localized collateral to drive adoption and protect revenue

• Convert inbound qualified hand-raisers add-ons and seat-quantity changes into closed-won revenue with fast professional customer-facing engagement

• Independently close opportunities up to $2000; identify growth above the $2000threshold and hand off cleanly to an Account Executive

• Maintain rigorous Salesforce hygiene: log every activity same-shift and keep opportunity stages close dates and renewal records accurate

• Meet defined SLAs: first true-up outreach within 1 hour renewal quote within 1 business day Order Form within 4 hours of confirmation and education sequences triggered within 48 hours of an under-activation flag

• Escalate complexity immediately;custom pricing and Deal Desk exceptions legal redlines churn signals Japan-specific matters and deals beyond RC scope route to Japan-based Account Executives or the right partner

• Flexibly support other JAPAC AMER or EMEA regions in English when volume or coverage requires and contribute to a follow-the-sun model with daily end-of-shift reporting and weekly team cadences
  
  

  Qualifications

• Bachelors degree inany field

• Fluent in Japanese and English (spoken and written)

• Familiarity with Japanese culture etiquetteand expectations

• At least 1 year of experience in a SaaS subscription or high-velocity sales environment(RenewalsAccountManagementRevenueOperationsCustomer Successand otherSalesorCustomerSupport roles with upselling exposure)

• Skilled in live customer conversations(spoken and written): trueups renewals addons adoption

• Proven accuracy in highvolume SLA execution within fastmoving queues

• Understanding of basic commercial concepts: seat counts prorating contract adjustments renewals and lightweight expansion

• ProficiencyinSalesforce for pipeline forecasting and renewals; experience with Outreach Gong Ironcladand Looker is an advantage

• Proficiency in Google Workspace Miro andotherAI tools for customer presentations and business reviews (QBRs proposals executiveready reports)

• Dataliterate: able to use product usage and account signals to prioritize large account books

• Organized process-oriented and proactive; able to manage competing priorities acrosslarge account books

• Techsavvy and adaptable eager to apply AIassisted workflows

• Flexibility to workina shifting scheduleprimarily aligned to JapanStandardTime (JST) with coverage across APAC North Americanand European time zones Monday to Friday

• Work arrangement:hybrid

All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin ethnicity age disability marital status or any other characteristic protected by law.

Genfinity as an Equal Opportunity Employer believes in each persons potential and well help you achieve yours.

All information will be kept confidential according to EEO guidelines.

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