Retention and Loyalty Supervisor

Hey mabuhay!

Thanks for dropping by. We know looking for the right gig can feel like being stuck in EDSA traffic so well keep it moving and get straight to the point .

With over 8 million downloads and a powerful network of thousand of dedicated biker-partners we are a leading ride-hailing platform operating across the Philippines . Our grand vision To end poverty in the Philippines through revolutionary transportation solutions . We aim to provide our customers with convenient reliable and safe rides impacting millions of lives positively every single day.

Now were looking for a Retention & Loyalty Supervisor will play a crucial role in setting up the foundations in making this happen from ensuring that every data report financial insight and analytical output is accurate timely and actionable to bridging the Retention & Loyalty Manager with the teams data analytics and financial functions. This role drives the intelligence layer that powers biker retention campaigns incentive programs and productivity initiatives all working toward increasing national Completed Bookings and giving more bikers consistent reliable earnings.

Where And How You Can Work

Our Manila hub is the heart of our operations keeping millions of commuters and riders connected across the metro . We dont believe in micromanaging your route . We trust our team to choose the balance that empowers them and their squad to crush their goals . Whether youre collaborating onsite working remotely from your favorite coffee shop or doing a mix of both we provide the flexibility; you bring the drive .

Ready to change how the Philippines moves Lets get this show on the road green light!

What youll be doing:

Lead supervise and develop Operations Data Analysts setting clear performance expectations conducting regular check-ins and ensuring each team member is on track to meet their individual KPI targets

Own the overall quality accuracy and timeliness of all data reports and financial outputs produced by the team serving as the final reviewer before insights and reports are escalated to the Retention & Loyalty Manager or senior stakeholders

Translate the Retention & Loyalty Managers strategic priorities into clear analytical workstreams data projects and financial models coordinating task allocation across Operations to ensure efficient execution

Drive data-informed decision-making across the biker retention funnel by synthesizing insights from driver segmentation churn analysis incentive penetration tracking CLTV/CAC modeling and productivity reporting into cohesive strategic recommendations

Monitor incentive spend budget utilization and commission program economics in coordination flagging variances optimizing spend efficiency and ensuring all financial records are audit-ready and compliant Act as the primary point of escalation for Operation Data Analysts resolving blockers facilitating cross-functional coordination with Product Finance and the Data team and representing the analytics cluster in team planning and review sessions

Support the Retention & Loyalty Manager in team planning KPI scorecard reviews and senior stakeholder presentations preparing data packages performance summaries and strategic decks that clearly connect team outputs to national CB and biker livelihood outcomes

Accept other associated responsibilities and projects as the need arises

Bachelors degree in Business Administration Data Analytics Statistics Finance Economics or a related field

Minimum 35 years of experience in operations analytics or business intelligence preferably within a tech ride-hailing fintech or marketplace company

Proven experience managing or supervising a team of analysts with demonstrated ability to coach develop and motivate direct reports toward KPI achievement

Strong proficiency in data analysis and reporting tools (e.g. Google Sheets Excel SQL Tableau Looker or equivalent BI platforms)

Ability to thrive in a fast-paced high-growth environment and manage multiple priorities simultaneously

Experience translating business objectives into data-driven strategies product briefs or operational frameworks

Familiarity with CRM platforms loyalty systems or driver/customer lifecycle management (experience with Open Loyalty or similar platforms is a plus)

Excellent communication and stakeholder management skills able to present complex data insights to both technical and non-technical audiences clearly and concisely

Why Join Angkas

• Work your way Enjoy flexibility and the freedom to thrive in your role.
• Work-life balance Build a career without sacrificing your personal life.
• Free perks Fuel up with free meals and stay active with gym access.
• Grow fast Unlock career advancement and promotion opportunities.
• Get rewarded Earn a competitive salary with opportunities for pay increases.
• Start-up energy Be part of a fast-moving innovative team where your ideas matter.
• Global vibes Collaborate with a diverse multicultural team in an agile workplace.
• Tech-driven culture Work with modern tools and cutting-edge technology that keep you ahead of the game.

Required Experience:

Manager