REMOTE SALES AFFILIATE TRADE ANALYST (PCA)

Primary Responsibilities

• Manage remote client engagement and application processing for PCA/PVoC services
• Ensure completeness and compliance of documentation for CoC issuance
• Act as central coordination point between client on site sales affiliate TCT (CC) inspection and laboratory
• Drive timely CoC / NCR issuance through document review follow-up and system control

Specific Responsibilities

• Create and manage generic/shared email accounts for client communications
• Receive and manage client inquiries SR applications and documentation
• Provide clients with product requirements instructions and applicable documentation (IAF datasheets)
• Verify completeness and accuracy of documents prior to endorsement to TCT Manila
• Coordinate with TCT for technical review corrective actions and CoC decision
• Communicate required corrective actions and additional documentation to clients
• Perform follow-ups to ensure timely resolution of pending cases and blocking actions
• Coordinate inspection scheduling with Remote Inspection and client (where applicable)
• Perform quality control checks on inspection and testing documentation
• Conduct SGS laboratory sourcing and validate laboratory qualifications (ISO 17025 scope capability accreditation)
• Provide laboratories with required testing parameters and documentation
• Review test reports inspection reports and supporting documentation prior to CoC issuance
• Prepare and issue Draft CoC / NCR and manage client feedback where applicable
• Ensure timely issuance of final CoC / NCR following approvals
• Maintain accurate records in SGS systems (e.g. eTrade) and ensure traceability
• Coordinate with stakeholders (TCT inspection teams laboratories onsite affiliates)
• Monitor turnaround times and ensure compliance with service level targets
• Support resolution of discrepancies including engagement with Liaison Offices where required
• Ensure adherence to programme requirements country instructions and SGS procedures

Qualifications :

Profile

Professional qualifications

• University degree or equivalent professional qualification (*)
• Minimum 2 years experience in international trade certification or import/export operations
• Proven experience on customer care / client attention

Required Skills

Experience / Technical knowledge

• Strong leadership skills
• Strong document review and compliance assessment capability
• Knowledge of conformity assessment routes (Inspection Testing Documentary review)
• Strong coordination and stakeholder management skills
• High attention to detail and audit-traceability mindset

Behavioural Skills

• Results-oriented and proactive follow-up
• Strong written communication skills (customer care)
• Ability to manage high-volume workflows remotely
• Customer-focused and solution-driven

Remote Work :

No

Employment Type :

Full-time