Refuel Creative Klaviyo Email Specialist

Email is where acquisition spend becomes lifetime value. We need a Klaviyo specialist who treats it with the same rigour as paid media. Youll work closely with the eCommerce Campaign Manager paid social specialists and our creative team to make sure email pulls its weight in every clients stack.

You own end to end Klaviyo email marketing for our eCommerce client portfolio. Flows broadcast campaigns segmentation deliverability and the revenue contribution number that comes out the other end.

What youll do

• Build launch and optimise Klaviyo flows: Welcome Abandoned Cart Browse Abandon Post Purchase Win back VIP Birthday and any custom flow the client needs
  
• Design and send broadcast campaigns: newsletters promos product launches seasonal pushes
  
• Segmentation strategy: RFM predictive engagement based purchase based
  
• Template design within Klaviyo (we have creative support but you should be comfortable with brand aligned conversion focused template work)
  
• Deliverability monitoring: sender reputation domain authentication (DMARC DKIM SPF) inbox placement
  
• Integrations with Shopify Meta audiences SMS (Postscript or Klaviyo SMS)
  
• Reporting on revenue per email flow conversion rates LTV impact
  
• Work with the eCommerce Campaign Manager so email aligns with paid media campaigns (creative offers audiences)
  
• Own the email revenue number for each client. You can explain in dollars what email did this month.
  
• Spot the moments when email is the right answer (rather than more ad spend) and pitch them to the eCommerce Campaign Manager
  

You must have

• 3 years hands on Klaviyo for eCommerce (agency or in house at multiple brands)
  
• Proficient in HTML and CSS for email responsive email design dark mode compatibility
  
• Understand eCommerce metrics: AOV LTV churn cohort analysis
  
• Experience with Shopify Meta integration basic segmentation expression syntax
  
• Excellent professional written English. Youll be writing subject lines preview text and body copy across multiple brands.
  
• Self disciplined: honest time logging proactive comms anticipates risks
  
• Embraces AI and modern tooling (we use AI in copy segmentation analysis and template work)
  
• Competitive and accountable. Youll be measured on email revenue contribution deliverability metrics and campaign throughput. If youre allergic to KPIs or want a low pressure email role this isnt your role. The people who thrive here get a buzz from watching the email revenue line move.
  

Bonus

• Experience migrating from Mailchimp to Klaviyo (we do this for clients regularly)
  
• SMS marketing experience (Postscript Klaviyo SMS)
  
• Familiarity with Motion or Triple Whale for attribution
  
• Klaviyo certifications
  

About Refuel

Refuel Creative is a 9.5 year old digital marketing and revenue operations agency based in Port Adelaide with a distributed specialist team across the Philippines. We connect CRM advertising email and web into one integrated engine for ambitious eCommerce and B2B brands.

Were a HubSpot Solutions Partner Google Premier Partner Meta Business Partner and one of a select few Global Canva Implementation Partners worldwide.

What sets us apart is the depth and length of our client relationships. Our average client stays with us for 3 years several have been with us the entire 9.5 years weve been in business and our NPS is 84 with zero detractors. We dont churn clients because we dont behave like a vendor. We behave like a strategic partner with skin in the game.

Were an AI first tech heavy agency. We use AI in our delivery in our internal operations and in how we support our team. If you want to run projects from a whiteboard and a notepad this isnt the place for you. If youre excited by working in a fast moving tech forward team where the tools are part of how we win keep reading.

We move fast and youll learn a lot. Professional development is real here. Youll get time to learn and develop and youll learn drinking from a firehose. Our clients are diverse and demanding and the people who thrive here treat that as the opportunity it is.

For Philippines based candidates you dont need to work Port Adelaide business hours. We need meaningful daily overlap (typically 4 hours) but our long term goal is 24/7 client support so candidates who prefer to work later in the Philippines day are particularly welcome.

What we offer

• Competitive AUD rates pegged to experience
  
• Work on 6 to 10 active eCommerce brands at any time. Volume driven skill growth.
  
• A team that respects email as a channel not an afterthought
  
• Direct exposure to leadership and client strategy
  
• Professional development budget. Klaviyo certifications broader marketing learning.
  

Job Type: Part-time

Pay: Php700.00 - Php1300.00 per hour

Expected hours: 10 20 per week

Benefits:

• Flexible schedule
  
• Opportunities for promotion
  
• Paid training
  
• Promotion to permanent employee
  
• Work from home
  

Experience:

• Klaviyo: 2 years (Required)
  

Language:

• English (Required)
  

Work Location: Remote