Recruitment & Admin Assistant

Job Overview

We are looking for a detail-oriented and organized Career Support Assistant to provide administrative and operational support for recruitment and career services. The role involves candidate and employer engagement application processing outbound outreach invoicing and maintaining accurate records across multiple systems.

The successful candidate should be comfortable handling high-volume tasks managing multiple priorities and coordinating with candidates clients and internal teams to ensure timely completion of assigned activities.

Key Responsibilities
Candidate and Employer Engagement

• Conduct outbound outreach to candidates and employers including re-engaging inactive contacts.
  
• Communicate with clients to support hiring requirements and address inquiries.
  
• Maintain active candidate and employer pipelines and complete follow-ups within established service-level agreements (SLAs).
  

Candidate Sourcing and Application Processing

• Send outreach messages to candidates based on job requirements and candidate profiles.
  
• Process candidate responses and job applications.
  
• Maintain accurate and updated candidate and application records.
  

Invoicing and Billing Support

• Prepare and issue invoices for successful candidate placements.
  
• Follow up on outstanding payments and monitor invoice statuses.
  
• Support monthly billing reconciliation and flag delayed or missing actions.
  

Data Management and Accuracy

• Maintain accurate records of candidates employers job openings and invoices.
  
• Verify invoice amounts candidate identification details job positions and job classifications.
  
• Identify and escalate discrepancies or missing information promptly.
  

Recruitment Operations and Administrative Support

• Assist recruitment support teams with candidate and employer coordination.
  
• Support interview scheduling and other administrative activities.
  
• Monitor assigned task queues and ensure timely completion of deliverables.
  
• Escalate operational issues to the appropriate team lead.
  

Qualifications

• At least 1 year of experience in contact center operations customer service recruitment administration or a related field.
  
• Strong attention to detail and ability to handle high-volume transactions.
  
• Good written and conversational English communication skills.
  
• Comfortable performing repetitive high-volume outbound activities.
  
• Ability to manage multiple tasks priorities and deadlines.
  
• Proficiency in using multiple systems spreadsheets and communication platforms.
  
• Strong organizational skills and consistent follow-through.
  
• Willingness to work with US-based operations and accommodate schedule adjustments when required.