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Real Time Analyst
Job Location:
Job Location:
Quezon City - Philippines
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
21 August 2026 (13 hours ago)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at . Mandatory Skills: MIS (Ops). Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Job Description
Role Purpose
The purpose of the role is to provide timely accurate and quality MIS reports dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance
Essential Skills:
- Good analytical skills
- Excellent in MS Excel & number crunching
- Experience with Workforce Management software (scheduling performance tracking reporting)
- Good interpersonal skills
- Excellent oral and written communication and listening skills
- Exposure to UK Banking / other vertical Collections
- 1 to 2 years of experience in work force management for call center
Responsibilities:
- Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.
- Perform continual analysis of current performance and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation
- Produces call volume forecasts on a daily weekly monthly and annual basis for multi-site operation.
- Generates and evaluates staffing schedules
Required Experience:
IC
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
