Quality & Process Trainer

• Deliver the training programs working to a weekly structured schedule focused on: 
  • Systems usage
  • Process enablement 
  • Compliance
  • Customer Experience 
• Effectively communicate and collaborate with stakeholders across Lendi Group.
• Use data to continuously optimise and effectively determine learning needs.
• Conduct learning needs analysis across the Client Solutions Team and make learning program recommendations.
• Contribute to the design of effective learning Programs including but not limited to Face to Face and virtual presentations session plans eLearning Helix articles and other training tools.  
• Facilitating training sessions in a virtual and face to face environment. 
• Utilise your deep understanding of how to apply quality assurance principles and methodologies including knowledge of quality control processes quality management systems and relevant industry standards.
• Create creative Learning and Capability content that when delivered has maximum impact and supports business objectives. 
• Maintain brand integrity and a consistent approach across all learning & capability content. 
• Ensure that all learning & capability content meets legal statutory internal audit and compliance standards. 
• Assist with other Learning & Capability initiatives as required. 

Qualifications :

• Exceptional facilitation skills to engage and inspire learners.  
• Ability to analyse performance results and coach to improve performance.
• Exceptional skills in creating and delivering multi-medium training sessions and eLearning.
• Excellent written and verbal communication skills. 
• Proven ability to multitask and prioritise to meet deadlines. 
• Maintain accurate records of training sessions process improvement initiatives and quality assurance activities. Create reports and documentation to track progress and outcomes.
• Knowledge of process improvement methodologies such as Six Sigma Lean Quality Management (TQM) or other relevant frameworks.
• Tech-savvy experience with the Microsoft suite of products Confluence Jira and Slack.
• Agile and adaptable to change. 
• Bachelors degree in a relevant field such as business management organizational development human resources or a related discipline.
• Experience working in the Australian Mortgage Industry or within a Learning and Capability team is desirable. 
• Experience working within a Finance company and/or Tech start up highly desirable. 
• Must be currently residing in the Greater Manila Area (Metro Manila Neighbouring provinces)

Successful candidates must have a stable postpaid internet connection and a quiet dedicated workspace at home with appropriate furniture (desk and office chair)

Additional Information :

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise innovative technology and a customer-first approach our teams work seamlessly to simplify the property journey helping Australians find buy and own property with confidence.

We support our people in a variety of ways but a few of the benefits that our people rave about include:

• A vibrant relaxed yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration with a requirement to work from our Makati office at least once a month.
• Holistic wellbeing programs offering 24/7 support
• Comprehensive HMO coverage for you and one free dependent along with life insurance starting from Day 1.
• Access to 25 days of leave made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home.
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits including SSS PhilHealth and Pag-IBIG.

Were committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation stronger collaboration and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract engage and evolve talent and build best-in-class products.

Feeling like you dont meet all the skills listed Thats ok; we are always on the lookout for different skills experience and qualities and so wed still like to hear from you.

Remote Work :

No

Employment Type :

Full-time