Quality Assurance Specialist

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain restore health and extend life. Our 95000 employees work across more than 150 countries to put patients first developing innovative medical technologies that improve the lives of 72 million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose growth and impact.

The Quality Assurance Specialist is responsible for supporting quality assurance programs process improvement initiatives and operational excellence activities across the organization. This role partners with stakeholders to evaluate processes identify opportunities for improvement manage quality-related projects and help implement automation and artificial intelligence (AI) solutions that enhance efficiency consistency and business outcomes. This is a 12-month fixed-term contract position.

Primary Responsibilities:

• Develop implement and maintain quality assurance processes standards and documentation to support operational consistency and compliance.

• Conduct quality reviews and audits to evaluate adherence to established procedures and service level expectations.

• Analyze quality trends identify root causes and recommend corrective and preventive actions to improve performance.

• Evaluate business processes and lead initiatives focused on process optimization standardization and operational efficiency.

• Manage cross-functional quality improvement projects including planning stakeholder coordination risk management and execution.

• Develop and maintain standard operating procedures work instructions and process documentation.

• Identify opportunities to streamline manual activities through automation and AI-enabled solutions in partnership with business and technology teams.

• Monitor quality and project metrics prepare reports and communicate performance insights risks and recommendations to stakeholders and leadership.

Required Qualifications:

• Bachelors degree and a minimum of 2 years of experience in quality assurance process improvement business operations project management or a related business function.

• Experience managing projects involving multiple stakeholders and cross-functional teams.

• Experience creating maintaining and improving business processes standard operating procedures or quality documentation.

• Proficiency with Microsoft Office applications including Excel PowerPoint and Word.

• Experience analyzing data identifying trends and supporting continuous improvement initiatives.

Preferred Qualifications:

• Experience with automation platforms such as Microsoft Power Automate Power Apps UiPath or similar technologies.

• Experience using artificial intelligence tools such as Microsoft Copilot ChatGPT or other generative AI solutions in a business environment.

• Experience with business intelligence and reporting tools such as Power BI Tableau or Looker.

• Knowledge of Lean Six Sigma Agile Scrum or Project Management methodologies.

• Experience working in regulated industries such as healthcare medical devices pharmaceuticals or manufacturing.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.