Quality Analyst

Monitor and evaluate calls chats and emails to ensure compliance with quality standards and client requirements.
Prepare and maintain quality reports scorecards and performance dashboards.
Collaborate with Operations and other support teams to address quality concerns and improve customer experience.
Ensure adherence to company policies and applicable compliance standards.
Identify performance gaps recurring issues and opportunities for process improvements.

Qualifications :

At least 1 year of BPO Quality Assurance experience.
Strong customer service and communication skills.
Basic knowledge of QA concepts NICE sampling feedback and RCA.
Proficient in MS Office and basic reporting/analysis.

Additional Information :

Benefits and Company Perks:

Structured career path
Growing and expanding team more internal career progression opportunities for all
Safe work environment
Free HMO coverage from day 1 including your domestic partner
Skills training opportunities
Paid leaves

Remote Work :

No

Employment Type :

Full-time