Quality Analyst II Global Payments

Quality is how we protect clients strengthen controls and deliver reliable payment outcomes every this role you will lead a team that tests work identifies trends and turns insights into measurable improvements across global payment operations. You will partner closely with operational leaders to keep performance transparent calibrated and aligned to documented procedures. You will also help modernize how we execute quality through targeted automation and small projects. If you enjoy leading people and solving complex operational problems this is a high-impact opportunity.

As a Global Payments Quality Manager in Global Payment Operations you will lead a team that assesses process and work quality surfaces risks and trends and helps teams improve how they deliver payment services. You will shape quality strategy run day-to-day review execution and ensure results are communicated and acted on in line with controls and standard operating procedures. You will collaborate with partners across operations and quality to strengthen root cause analysis corrective actions and ongoing program maturity.

• Lead and develop a distributed team of analysts setting clear goals coaching performance and supporting growth
• Oversee daily quality reviews across supported teams and products ensuring consistent execution and documentation
• Design and manage quality assurance programs including coverage sampling and review standards
• Facilitate cross-functional calibration discussions to align expectations and scoring consistency
• Analyze quality results to identify trends themes and emerging risks
• Partner with business leaders to prioritize issues and drive practical measurable improvements
• Support audits and control testing by providing operational quality evidence and subject matter input
• Lead root cause and corrective action planning verify effectiveness and track sustained outcomes
• Drive small projects and automation efforts that improve efficiency accuracy and control adherence
• Review and enhance charters procedures and processes to keep guidance current and usable
• Present quality metrics insights and recommendations to leadership in a clear decision-ready format

• 5 years of experience in financial services risk management or wholesale payments
• Demonstrated experience leading or managing a team including performance management and coaching
• Proven expertise in quality management practices root cause analysis corrective action and defect reduction
• Strong analytical skills with experience interpreting quality results and turning data into actions
• Strong written and verbal communication skills with the ability to tailor messages to different audiences
• Experience partnering with stakeholders to deliver process improvements across teams
• Experience delivering automation or process improvement projects using tools such as Alteryx or UiPath and applying large language models to workflow improvement
• Strong judgment critical thinking and comfort making independent decisions within a controlled environment
• Ability to manage multiple priorities set expectations and consistently deliver outcomes
• Strong Microsoft Office skills including Excel PowerPoint and Word
• Bachelors degree or equivalent practical experience

• Experience supporting operational readiness for audits issues and control remediation in a payments environment
• Experience building or scaling quality programs across multiple products or locations
• Comfort working in ambiguous fast-changing environments and driving alignment through structure
• Strong negotiation and influencing skills including presenting findings and recommendations independently
• Experience developing dashboards or automated reporting for quality metrics and performance monitoring
• Familiarity with common banking systems and payment processing workflows
• Experience mentoring future managers or leading managers of analysts across regions