QMS Process Improvement Analyst

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

The QMS / Process Improvement Analyst will be responsible for monitoring and providing business support to the Quality Management System and process improvement projects.

The position requires close coordination with the Business. Its responsibilities include:
Assist with the program management of Integrated Management System
Support the development and maintenance of enterprise-level operational compliancefunctions.
Assist in establishing and maintaining risk management framework including policiesprograms risk treatment plans and controls measures to ensure organizational compliance.
Review operational performance against defined business objectives and initiate appropriateactions to ensure organizational compliance.
Conduct business process reviews using risk-based approaches root cause analysis andstructured problem-solving techniques.
Develop and implement quality improvement processes and initiatives
Coordinate with business units to track and ensure timely completion of corrective actionsarising from process weaknesses and improvement findings.
Identify quality and process improvement training needs and develop coordinate andconduct training programs.
Promote the quality and process improvement initiatives to increase awareness and inspireinvolvement across the organization.
Manage business-initiated projects in accordance with identified requirements and availableresources.
Perform a variety of routine daily tasks; review reports prepare correspondence; andparticipate in special department projects.
Conduct training sessions and develop communication materials including broadcastsrelated to IMS and departmental initiatives.
Perform other duties as necessary in support of the departments initiative.

Bachelors degree in any discipline.
Relevant experience or exposure in quality management process improvement riskmanagement or compliance-related functions (eg. audits) is preferred.
Exposure to simple process improvement or digital tools is an advantage.
Strong verbal and written communication skills with the ability to effectively presentinformation to stakeholders across different levels of the organization.
Demonstrated ability to quickly learn and understand technology regulatory requirementsand audit frameworks (e.g. ISO standards).
Exercises sound judgment with a high level of professional ethics integrity and accountability.
Highly organized results-driven and capable of managing multiple priorities effectively.
Strong analytical and problem-solving skills with keen attention to detail.
Flexible agile and customer-focused with the ability to adapt to changing businessrequirements.
Capable of working independently and efficiently in a fast-paced and dynamic environment.

This job description covers all levels of the position as indicated in the career path (job progression)below. Hence duties and responsibilities including levels of competencies and qualifications maydiffer depending on the jobholders position level.
QMS / Process Improvement Analyst 1
QMS / Process Improvement Analyst 2
QMS / Process Improvement Analyst 3

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