Provider Specialist
Job Location:
Manila - Philippines
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Were looking for a Provider Specialist to join our Claims this role you are expected to review and process long-term care claim initiation requests ensuring accuracy completeness and timely progression using sound judgment and multiple systems. You will also handle policyholder follow-ups urgent vendor requests and escalations ensuring efficient resolution and strong coordination to support a seamless claims experience.
Position Responsibilities:
Reviews and processes requests from external customers to initiate long-term care claims ensuring forms are complete and in good order to avoid delays.
Exercises sound judgment supported by system tools to determine claim readiness and eligibility for initiation.
Contacts policyholders (via call or system-generated letter) when submissions are incomplete selecting the most appropriate follow-up approach.
Handles urgent vendor requests promptly to support timely claim progression.
Manages escalations related to claim initiation requirements or follow-ups ensuring thorough and accurate resolution.
Utilizes multiple claims systems effectively maintaining a strong working knowledge of each.
Performs additional tasks and responsibilities as assigned.
Required Qualifications:
At least 3 years of administrative or business operations experience
Strong administrative background with a high level of accuracy and attention to detail
Excellent verbal communication skills with the ability to engage professionally with stakeholders
Proficient in Microsoft Office and overall strong computer skills
Excellent typing skills with the ability to produce quality work efficiently
Preferred Qualifications:
Highly organized proactive and demonstrates strong initiative and problem-solving abilities
Customer-focused with experience in a service-oriented environmen.
Ability to multitask prioritize and perform effectively in a fast-paced deadline-driven environment
Collaborative mindset with the ability to work effectively within a team environment
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
IC
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
