Property Management Coordinator

Location: Remote (Philippines)
Schedule: Full-Time Dedicated overlap with US Central Time business hours
Compensation: USD $1200-$1600/month DOE

About the Company

Our client operates two closely connected businesses serving residential property owners and real estate investors throughout the United States.

One business specializes in residential property management overseeing the operational lifecycle of rental properties while the other focuses on real estate investment services and financing solutions. Although each business serves a different purpose both operate collaboratively and share operational resources requiring exceptional organization communication and attention to detail.

The company is process-driven technology-enabled and committed to delivering an exceptional experience for both property owners and tenants. As the business continues to grow they are seeking a highly organized Property Management Coordinator to become the operational backbone of the property management team.

Role Overview

This role is designed for someone who genuinely enjoys structure consistency and following established processes with precision.

You will coordinate the daily administrative operations of a growing residential property portfolio ensuring that maintenance requests tenant communications lease administration vendor coordination inspections documentation and compliance tasks are completed accurately and on time.

Success comes from maintaining accuracy across repetitive operational workflows prioritizing tasks effectively and ensuring that nothing falls through the cracks.

The ideal candidate thrives in structured environments enjoys checking items off a process list and takes pride in delivering consistently high-quality work.

Key Responsibilities

Property Operations Coordination

• Coordinate maintenance requests from initiation through completion
• Assign work orders to vendors and monitor completion timelines
• Track open maintenance issues until fully resolved
• Schedule property inspections move-ins move-outs and vendor appointments
• Coordinate repair estimates and follow-up communications
• Maintain accurate maintenance and property records

Tenant & Owner Support

• Respond professionally to tenant and owner inquiries
• Escalate issues appropriately when necessary
• Monitor service requests and ensure timely communication
• Assist with lease administration and documentation
• Maintain excellent customer service while following company procedures

Property Administration

• Maintain accurate records across property management software
• Upload and organize leases inspection reports invoices and documentation
• Update property information and tenant records
• Assist with compliance tracking and document management
• Support rent collection follow-up processes where required

Process & Workflow Management

• Follow documented Standard Operating Procedures (SOPs) precisely
• Ensure operational checklists are completed accurately
• Maintain task tracking systems and internal workflows
• Identify missing information before it becomes a problem
• Escalate exceptions while keeping routine work moving efficiently

Reporting & Coordination

• Prepare operational reports as requested
• Track outstanding maintenance inspections and follow-up items
• Communicate daily priorities with the Property Manager
• Ensure deadlines are consistently met across multiple concurrent properties

Hard Skills

Must Have

• 2 years of property management coordination or property administration experience
• Experience supporting US residential property management operations
• Strong administrative and organizational skills
• Excellent written and verbal English communication
• High attention to detail
• Experience coordinating multiple priorities simultaneously
• Comfortable working within structured processes and SOPs
• Strong Microsoft Office and Google Workspace proficiency
• Ability to work full-time with US Central Time overlap

Preferred (very nice to have)

• Experience using Buildium
• Experience with AppFolio Propertyware Rent Manager Yardi or similar PMS platforms
• Experience coordinating maintenance vendors
• Experience supporting residential leasing processes
• Experience working remotely for US companies

Soft Skills

Were looking for someone who is:

• Extremely detail-oriented
• Highly process-driven
• Organized and methodical
• Calm under pressure
• Able to prioritize effectively
• Reliable and consistent
• Comfortable performing repetitive operational tasks with accuracy
• Self-motivated while following established workflows
• Accountable for deadlines and task completion

About the Candidate

The ideal candidate enjoys creating order from complexity.

Rather than constantly switching between unrelated tasks you prefer owning a clearly defined operational process and executing it exceptionally well. Youre the type of person who naturally notices missing details follows procedures carefully and gains satisfaction from keeping operations running smoothly behind the scenes.

You understand that successful property management depends on consistency responsiveness and operational excellencenot shortcuts.

Why This Role Matters

The Property Management Coordinator serves as the operational engine of the property management business.

Your work ensures maintenance requests are completed tenants receive timely responses vendors stay accountable documentation remains accurate and the entire property portfolio operates efficiently. By providing consistent administrative excellence youll directly improve customer satisfaction operational performance and the companys ability to continue scaling successfully.