Project Manager Operations

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life were driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring authentic bold inspiring and impactful.

When you join Sun Life youll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions so you can make a meaningful difference in our Clients lives.

Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

The Operations Project Manager plays a critical role in overseeing the strategic execution of key initiatives across the operations landscape. This role is responsible for managing the portfolio of projects aligned with business priorities ensuring effective governance visibility and value delivery. The ideal candidate will drive cross-functional coordination monitor project performance mitigate risks and support the transformation agenda across geographies.

Portfolio Management:

• Lead the planning prioritization and governance of operations projects and initiatives aligned to strategic goals.
• Maintain the enterprise portfolio roadmap and ensure alignment with business capacity and resource availability.
• Develop and maintain dashboards and reports to provide visibility into initiative health benefits realization and delivery risks.

Project Management & Execution:

• Drive end-to-end delivery of complex cross-functional projects within scope timeline and budget.
• Develop detailed project plans charters status reports and risk mitigation strategies.
• Ensure adherence to standard project management methodologies and frameworks (Agile/Waterfall/Hybrid).

Stakeholder Engagement & Communication:

• Partner closely with operations leaders enabling teams (WFM QA Training) technology and other support functions to ensure initiative success.
• Facilitate executive updates and steerco reviews with clear progress narratives and decision-making inputs.
• Communicate proactively with stakeholders to manage expectations and foster collaboration.

Process Improvement & Value Delivery:

• Identify opportunities to streamline processes eliminate redundancies and enhance operational efficiency.
• Track and report on benefits realization including financial and non-financial impact across initiatives.
• Support change management efforts to ensure smooth adoption and sustainability of new solutions.

Handling of identified requirements/tasks deemed necessary

Core Competencies:

• Strong analytical and problem-solving skills
• Attention to detail and a focus on data accuracy
• Effective time management and ability to prioritize tasks under pressure
• Proactive and results-driven approach to operational challenges
• Strong collaboration and communication skills to work with cross-functional teams
• Excellent communication skills with the ability to translate complex data into actionable insights for non-technical stakeholders

Minimum Qualification:

• Bachelors degree in Business Operations Industrial Engineering or related field
• 5 years of work experience with preferred project and portfolio management in an operations or contact center environment
• Experience tracking and reporting operations compliance metrics
• Strong knowledge in delivering complex initiatives
• Strong analytical organizational and leadership skills
• Excellent communication and stakeholder management abilities
• Proficiency in project management tools (e.g. MS Project Smartsheet JIRA Asana) and MS Office Suite preferred
• PMP Prince2 or Agile/Scrum certification preferred
• Strong communication and collaboration skills particularly when working cross-functionally

Job Category:

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