Project Coordinator, Fulfillment
Makati City - Philippines
Job Summary
- Deliver on agreed upon statement of work or contract with high profile customers.
- Perform project kick-off meetings status updates and final debriefs.
- Create relationships with our customers so that they want to continue doing business with Softchoice.
- Create relationships with internal teams partners and vendors to align everyone to the same goal providing the customer with service beyond their expectations.
- Perform operational tasks including but not limited to order management inventory tracking reporting and analysis.
- Recognizes project risks and propose resolutions to project teams
- Ability to recognize areas of improvement and implement. Focus on automation.
- 3 years of related work experience in a project environment
- Knowledge of major business technologies is a bonus (such as workplace technologies)
- Excellent business acumen and strong written verbal and presentation skills
- Not afraid to break ground on new relationships and skillfully overcome challenges with customers and team members
- Above average Excel skills (v-lookups Macros pivot tables and more)
- Ability to work occasional evenings and weekends to meet project deadlines
- PMI & ITIL Certifications are an asset
Required Skills:
At least 12 years of experience with the following: Experience with Windows Operating Systems with an understanding of security permissions for Active Directory Experience using ConnectWise Experience supporting laptop/desktop workstations and troubleshooting problems related to end-user applications Experience troubleshooting Microsoft Office 365 and Office applications Familiarity with SharePoint and Exchange Experience with monitoring solutions such as LogicMonitor and Datto RMM Familiarity with network troubleshooting such as Zscaler and FortiClient Ability to read comprehend and follow instructions either from Team Leader/Director or Service Desk knowledge base Strong customer service skills Attention to detail Other Experience: Experience working with Autotask is a plus ITIL fundamentals are a plus Microsoft certifications are a plus Additional Requirements: Must have fiber optic internet with at least 25 Mbps bandwidth Must have a backup desktop or laptop with the latest operating system Must be willing to work on a shifting schedule Must be amenable to reporting to our Makati and BGC office as needed