Program and Enablement Director (Global Treasury Operations)

The Program and Enablement Director Global Treasury Operations is accountable for the design governance and enablement of the Global Treasury Operations Program delivering a standardized optimized digital and technologyenabled global operating model within a defined transformation horizon.

This role shapes and orchestrates the endtoend Treasury Operations programensuring initiatives are strategically aligned sequenced appropriately and enabled for adoption and value realization. Key outcomes include increasing StraightThrough Processing (STP) rates through enterprise technology strengthening global consistency and controls and realizing measurable efficiency and productivity gains aligned to the Global Treasury Operations strategy.

Operating within Manulifes Outcome Delivery Framework (ODF) and governance standards the Director partners closely with Global Treasury Operations leadership and Group Finance Technology to align delivery drive adoption and provide clear decisionoriented insights to executive forums. The role combines program leadership change enablement and handson execution ensuring transformation outcomes are embedded and sustained.

This is a handson individual contributor role with high visibility to senior leadership requiring strong executive presence sound judgment and the ability to influence across a global matrixed environment.

Role and Responsibilities

Functionally reporting to the AVP Global Treasury Operations Transformation and locally to an MBPS AVP the Program and Enablement Director Global Treasury Operations provides programlevel leadership for the Global Treasury Operations transformationsetting standards orchestrating governance owning the executive reporting narrative and ensuring alignment to ODF Delegation of Authority (DoA) and Treasury strategy.

The Director leads the programs enablement and communications strategy maintains the integrated delivery and change roadmap and drives insights that guide prioritization sequencing and value realization. The role partners closely with Global Treasury Operations leadership and Group Finance Technology as well as other enterprise stakeholders as required.

Key responsibilities include but are not limited to the following:

1) Program Design & Strategic Outcomes

• Design and structure the Global Treasury Operations Program defining scope sequencing dependencies and success measures to deliver a futurestate global operating model.
• Translate Global Treasury Operations strategy into an executable program roadmap that drives:
  • Standardization of processes and controls
  • Operating efficiency and capacity optimization
  • Increased StraightThrough Processing (STP) through enterprise technology and automation
  • Sustainable productivity and cost benefits
• Ensuring initiatives are aligned to Treasury priorities technology architecture and delivery capacity balancing value risk readiness and timing.
• Establish clear ownership for outcomes benefits realization and transition to BAU.

2) Governance & Oversight (Program-Level)

• Organize and run Global Treasury Operations program governance forums (e.g. Steering Committees working groups).
• Establish and maintain guidelines standards and templates for initiative intake gating status reporting RAID management change control and benefits tracking.
• Ensure adherence to enterprise project reporting standards and systems (e.g. GIA) maintaining reporting discipline traceability and audit readiness.
• Integrate ODF and DoA requirements into program ways of working; continuously evolve governance playbooks and controls.
• Oversee programlevel risks issues and change governanceescalating systemic risks with structured decision options.

3) Reporting & Analytics (Executive Narrative & Insights)

• Own the executive narrative for monthly quarterly and adhoc reportingsynthesizing delivery status risks financials technology enablement progress KPIs and benefits realization.
• Maintain an integrated roadmap of initiatives and enablement milestones proactively surface dependencies and downstream impacts.
• Define and manage program KPIs (e.g. STP uplift adoption readiness efficiency gains) ensuring consistency quality and timeliness.
• Perform trend variance and scenario analysis to generate insights recommend corrective actions and support prioritization decisions.

4) Change Enablement & Adoption (Strategy to Sustainment)

• Lead the change and enablement strategy for Global Treasury Operations ensuring impacted teams understand adopt and sustain new processes technologies and operating models.
• Drive consistent enablement practices across initiatives including impact and readiness assessments sponsor activation change network engagement communications learning and resistance management.
• Align enablement activities tightly with delivery milestones (releases cutovers transitions) and ensure sustainment plans and ownership are in place.
• Ensure change and adoption efforts directly support STP improvement efficiency targets and operational performance outcomes.

5) Strategic & ValueAdded Activities

• Develop and maintain the consolidated program business case and benefits framework; partner with Global Treasury Operations leadership on benefits realization and performance tracking.
• Recommend prioritization and sequencing tradeoffs based on value readiness risk exposure technology dependencies and capacity.
• Continuously improve program execution approachesidentifying synergies removing lowvalue activity and institutionalizing lessons learned.
• Represent the Global Treasury Operations Program in enterprise transformation technology and change forums.
• Partner with Group Finance Technology to proactively manage crossfunctional dependencies risks and delivery constraints.

Decision Authority

Accountable for:

• Global Treasury Operations program design enablement strategy communications and learning approach and adoption/readiness success measures.
• Governance forum orchestration and approval of final executivelevel reporting and decision materials.
• Program reporting standards data quality expectations and alignment to ODF and DoA.
• Initial programlevel impact assessments and recommendations for scope schedule and cost adjustments within delegated authority.

Approves within delegated thresholds:

• Limitedmateriality change controls (e.g. enablement or sequencing adjustments).
• Templates standards and guidelines for program reporting governance requests and enablement deliverables.

Makes recommendations on:

• Major prioritization and sequencing decisions across the Global Treasury Operations Book of Work.
• Material changes to scope timeline funding or benefits realization.
• Strategic options to accelerate STP efficiency gains and adoption while managing risk.

Consulted and Supports:

• Executive sponsors and Steering Committees on program health risks and decision requirements.
• Global Treasury Operations leadership and Group Finance Technology on governance compliance delivery alignment and adoption.
• Audit Risk and Finance partners on control alignment evidence and traceability.

Qualifications

1) Education & Certification

• Bachelors degree in Finance Accounting Business Organizational Change or related field.
• Professional certifications preferred or equivalent experience (Prosci ADKAR CCMP PMP/PMIACP Lean Six Sigma).

2) Experience

• 810 years of experience in program leadership transformation and/or change enablement within global financial services or similarly complex environments.
• Proven success delivering technologyenabled operational transformations with measurable STP efficiency and adoption outcomes.
• Strong experience in executivelevel reporting governance and influencing without authority across Treasury Technology and Operations.
• Handson experience integrating change enablement with delivery lifecycles (ODF) business cases and financial governance.

3) Technical Skills

• Deep knowledge of structured change and enablement methodologies.
• Advanced reporting analytics and executive data storytelling skills (PowerPoint Excel Power BI).
• Proficiency with PPM and collaboration tools (e.g. Planview/Clarity/Jira SharePoint/Confluence).
• Familiarity with Treasury operations payment processing cash management and ERP/platform enablement including data and control implications.
• Working knowledge of operating model design and capability uplift.

4) Leadership and Soft Skills

• Executive presence with strong written and verbal communication.
• High emotional intelligence; effective in facilitation and influencing across global stakeholders.
• Structured strategic problem solver who balances value risk readiness and delivery.
• Comfortable operating as a senior individual contributor with accountability for outcomes.
• Resilient adaptable and able to operate between strategy and execution.

5) Successful Behaviors

• Communicates with clarity and influencetranslates complex portfolio and change data into concise executiveready narratives that drive decisions.
• Enables change and navigates ambiguityaligns stakeholders manages resistance and sustains focus on outcomes through shifting priorities and dependencies.
• Demonstrates collaboration and inclusionbuilds trust across global crossfunctional teams tailors engagement to diverse perspectives and decision rights.
• Delivers results with accountabilityowns outcomes and ensures commitments on scope financials adoption and timelines are met.
• Exhibits a growth mindsetcontinuously improves governance reporting and change practices; seeks feedback and scales lessons learned.

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

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