Professional, Billing & Pricing Operations Analyst

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description:

Ingram Micro is seeking a highly analytical and detail-oriented professional to join our Billing & Pricing Operations team. This role is responsible for managing billing processes pricing analysis reconciliations vendor coordination and reporting. The position plays a key role in ensuring financial accuracy driving operational efficiencies and enabling data-driven decision-making across global operations.

• Operations Management:

• Manage billing pricing and reconciliations with high accuracy and compliance.
• Analyze vendor pricing contracts and financial data to resolve discrepancies.
• Collaborate with vendors stakeholders and cross-functional teams to ensure smooth operations.
• Own high-priority and complex vendor/reseller issues and drive resolution.
• Maintain data integrity across systems regions and stakeholders.
• Support pricing decisions validations and approvals.

• Reporting & Analytics:

• Generate scheduled and ad-hoc reports across multiple regions.
• Leverage advanced Excel reporting tools and automation for data analysis.
• Build dashboards templates and reporting solutions.
• Analysis of large datasets and provide data comprehension
• Translate business requirements into actionable insights and reporting outputs.

• Process Improvement:

• Identify operational risks inefficiencies and improvement opportunities.
• Drive automation and continuous improvement initiatives.
• Participate in cross-functional projects to improve productivity and service quality.

• Escalation & Issue Management:

• Investigate and resolve escalated issues through detailed analysis.
• Collaborate with global teams to ensure timely resolution of business-impacting issues.
• Subject Matter Expertise:
• Maintain process documentation and ensure adherence to SOPs.
• Provide guidance training and onboarding support to team members.
• Act as a key point of contact for process-related queries.

• Bachelors degree in Finance Business Analytics or related field.
• 35 years of experience in billing pricing financial operations or reporting.
• Advanced Excel skills (pivot tables formulas macros).
• Strong analytical problem-solving and stakeholder management skills.
• Experience with reconciliations financial data and vendor operations.

• SQL Python and data analysis capabilities.
• Power BI or similar BI/visualization tools.
• Experience with automation tools (Power Automate VBA RPA tools like UiPath).
• Exposure to AI/ML or intelligent automation in reporting/operations.
• Experience in Cloud Products and Vendors Billing and Pricing
• Experience with CRM ERP or financial systems.

• Data-driven decision-making
• Strong attention to detail and accuracy
• Collaboration and stakeholder engagement
• Continuous improvement and automation mindset