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Product Operations Associate
Job Location:
Job Location:
Taguig - Philippines
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
30 May 2026 (30+ days ago)
Posted:
Application Deadline:
27 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title:Product Operations Associate
Location:BGC Taguig (Full Time Onsite)
Role Objective
The Product Operations Associate will serve as the bridge between the Local Product Team and business units ensuring smooth day-to-day operations. This role functions as the second level of support (L2) for all product-related concerns in the Philippines working closely with Local Product Managers (L3) to ensure timely resolution of issues and effective communication across teams.
Key Responsibilities
Act as the primary point of contact for product-related inquiries from internal teams
Provide support to:
Maintain update and improve:
Ensure clear and consistent communication between Product and business teams
Location:BGC Taguig (Full Time Onsite)
Role Objective
The Product Operations Associate will serve as the bridge between the Local Product Team and business units ensuring smooth day-to-day operations. This role functions as the second level of support (L2) for all product-related concerns in the Philippines working closely with Local Product Managers (L3) to ensure timely resolution of issues and effective communication across teams.
Key Responsibilities
Act as the primary point of contact for product-related inquiries from internal teams
Provide support to:
- Sales
- Operations
- Collections
- Credit Review
- Identifying root causes
- Classifying issues (bug enhancement expected behavior)
- Tracking resolution progress
Maintain update and improve:
- Internal documentation
- Product guidelines
- Standard Operating Procedures (SOPs)
- Escalations
- Product clarifications
- Issue resolution
Ensure clear and consistent communication between Product and business teams
Qualifications
- Bachelors degree in Business Information Technology Engineering Finance or any related field
- At least 13 years of experience in Product Operations Business Operations Customer Support or related roles preferably in a fintech banking or technology-driven company
- Strong problem-solving and analytical skills
- Excellent communication and stakeholder management abilities
- Experience in issue tracking ticketing systems or operational support workflows is an advantage
- Ability to work in a fast-paced and highly collaborative environment
- Highly organized with strong attention to detail
- Proficient in Microsoft Office/Google Workspace; familiarity with fintech products and digital platforms is a plus
Preferred Competencies
- Understanding of fintech products lending operations digital payments or financial services processes
- Experience working with cross-functional teams including Product Engineering Risk and Operations
- Ability to analyze operational pain points and recommend scalable solutions
- Strong sense of accountability ownership and urgency in handling issues
Required Experience:
Senior IC
About Company
An intuitive digital wallet with account opening, money transfer and bill payments in one. Earn as you spend.
