Product Manager (AI OCR & ODP Practice)

Role Summary

The Product Manager AI OCR & IDP owns the complete lifecycle of Helpwares short-cycle document-processing engagements from bidding and SOW closure through OCR/IDP configuration development oversight and final delivery of work product. This is a player-coach role: a single accountable owner who moves each opportunity from open job posting to delivered billable output within tight 90-day windows while protecting margin and quality at every step. Success is measured by speed win rate accuracy and repeatable throughput across a high volume of concurrent micro-projects.

Key Responsibilities

Bid Management & Commercial Ownership

• Own the end-to-end bid lifecycle for the clients short-term job opportunities: assess fit scope effort estimate timeline and cost and build competitive pricing that protects margin given the rapid cadence.

• Prepare and submit proposals; manage the bid pipeline win rate and revenue forecast for the line of business.

SOW & Contract Execution

• Draft negotiate and close Statements of Work within the clients master agreement framework.

• Define deliverables acceptance criteria milestones and SLAs with tight scope boundaries and change-control terms suited to fixed-cycle work.

• Coordinate with finance and legal on billing milestones revenue recognition and terms.

OCR/IDP Configuration & Development Oversight

• Translate client requirements into technical configuration specs: document classification extraction templates validation rules exception handling and output formats.

• Direct prioritize and manage developer and engineering resources across concurrent micro-projects; serve as the single point of technical accountability.

• Own pipeline quality accuracy thresholds QA and validation before delivery.

Delivery & Program Execution

• Run each engagement from kickoff to closeout: timeline resourcing risk and client communication.

• Ensure work product is delivered on time on spec and at contracted accuracy and SLA levels.

• Conduct handoff closeout and lessons-learned capture for every engagement.

Management of Client and Internal Audit Adherence

• Ensure adherence to both client and internal audit requirements including but not limited to:

• Monthly AI Attestation

• Vulnerability/Security Assessment remediations

• Collaboration on annual pen testing and applicable remediations

• Reports audit findings to both clients and internal management including executive summaries and supporting data

Continuous Improvement & Account Growth

• Build reusable playbooks templates and configuration libraries to compress bid-to-delivery cycle time across engagements.

• Identify repeat and expansion opportunities with the client; feed insights back into pricing and the OCR product roadmap.

Required Qualifications

• 58 years in BPO/professional-services delivery solutions consulting or program management ideally including document processing IDP OCR or RPA/automation.

• Demonstrated ownership of commercial deals: scoping estimating pricing and SOW negotiation.

• Technical fluency sufficient to configure and QA an OCR/IDP platform and direct developers must speak the language (APIs JSON extraction models accuracy metrics) without needing to code.

• Strong project-management discipline; proven ability to run many small concurrent projects at high velocity.

• Excellent client-facing communication and negotiation skills.

• Ability to self-manage with appropriate communications and escalations points; while ensuring seamless teammate collaboration.

Preferred Qualifications

• Hands-on experience with IDP/OCR platforms (e.g. ABBYY Hyperscience Rossum Google Document AI AWS Textract Azure Form Recognizer).

• PMP Agile Lean Six Sigma certification or PDMA.

• Prior experience managing technical products within a services based industry.