Product Analyst, Procurement Systems

Job Title

Job Description Summary

Job Description

Key Responsibilities:

• Monitor and manage support requests tickets and operational issues across procurement platforms.
• Serve as first-level support for platform-related questions troubleshooting and escalations.
• Assist with platform updates such as user maintenance permissions and access requests.
• Coordinate issue resolution with internal IT teams software vendors and external implementation partners.
• Maintain and track open issues defects enhancement requests and vendor follow-ups to completion.

Supplier Enablement & Catalog Support: Support supplier onboarding efforts and help drive supplier adoption across procurement technologies.

• Coordinate supplier onboarding activities integrations catalog implementations and punchout enablement.
• Partner with suppliers and internal stakeholders to collect required setup documentation forms pricing files and technical requirements.
• Track supplier onboarding timelines deliverables and dependencies.
• Assist in evaluating supplier expansion opportunities based on spend trends and business demand.
• Support rollout plans for new suppliers and marketplaces.

Reporting Analytics & Spend Management: Provide reporting and analytical support to drive informed decision-making and track platform performance.

• Build maintain and distribute recurring operational and executive reports.
• Analyze spend adoption user activity supplier utilization and contract compliance.
• Support annual target tracking for platform spend supplier utilization and revenue goals.
• Provide insights and recommendations based on usage trends and operational data.

User Enablement Training & Change Management: Support end-user adoption through training documentation and process communication.

• Coordinate user onboarding and registration activities across supported platforms.
• Create and maintain training guides SOPs knowledge base articles FAQs and job aids.
• Support live training sessions office hours recorded training modules and platform refreshers.
• Partner with Change Management and Operations teams on communication strategies and rollout campaigns.
• Identify opportunities to improve user experience and reduce support requests.

Project Management & Strategic Initiative Support: Support ongoing technology initiatives system enhancements and vendor evaluations.

• Support project plans timelines action logs and stakeholder follow-up across initiatives.
• Assist with RFI/RFP preparation vendor research requirements gathering and evaluation scoring.
• Coordinate meetings requirements sessions testing and implementation activities.
• Support rollout planning for new technology capabilities or suppliers.
• Track project milestones risks and dependencies.

Required Qualifications

• Bachelors degree in Business Supply Chain Information Systems Finance Operations or related field preferred.
• 25 years of experience in business operations procurement systems administration business analysis or related field.
• Experience supporting enterprise platforms or procurement technologies preferred.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel and reporting skills.
• Strong project coordination and stakeholder management abilities.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience with procurement procure-to-pay supplier management or supply chain operations.
• Experience with change management user training or platform adoption initiatives.
• Experience supporting vendor integrations punchouts or supplier catalogs.
• Experience with dashboarding or business intelligence tools.

Why join Cushman & Wakefield

As one of the leading global real estate services firms transforming the way people work shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

Were committed to providing work-life balance for our people in an inclusive rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too join us.