Procurement Vendor Contract Analyst

Role Summary

The Vendor Management Senior Analyst is responsible for monitoring vendor utilization comparing actual costs and consumption against contractual commitments and supporting the end-to-end contract lifecycle. The role provides timely analysis maintains contract tracking and renewal visibility identifies commercial risks and opportunities and works with Contract Owners Strategic Sourcing Finance and business stakeholders to support informed decisions and effective contract governance.

Position Responsibilities

Vendor Utilization Monitoring

• Monitor vendor utilization against contracted products services volumes licenses capacity or other agreed commercial commitments.

• Consolidate utilization information from Contract Owners business stakeholders Finance and available reporting sources.

• Identify underutilization overutilization dormant services unused capacity and consumption patterns that may require action.

• Prepare periodic utilization summaries and highlight variances trends risks and optimization opportunities.

• Follow up with accountable stakeholders on utilization reviews and agreed corrective actions.

Cost Versus Contract Analysis

• Compare actual spend invoices consumption and forecasted costs against contracted rates pricing schedules minimum commitments caps credits and other commercial terms.

• Identify cost variances potential overcharges unclaimed credits pricing discrepancies and financial exposure for stakeholder review.

• Maintain cost-versus-contract trackers and provide clear explanations of material differences.

• Coordinate with Contract Owners Strategic Sourcing Finance and Accounts Payable to validate findings and support resolution.

• Support budgeting forecasting savings validation and commercial review activities with accurate contract-based analysis.

Contract Lifecycle Management

• Maintain centralized contract trackers covering effective dates expiration dates renewal windows notice periods commercial milestones obligations and assigned owners.

• Monitor upcoming renewals expirations price adjustments commitment reviews and termination notice deadlines.

• Provide timely reminders and status updates to Contract Owners and relevant stakeholders to support informed renewal renegotiation extension or exit decisions.

• Track amendments renewals change orders extensions and closure activities to maintain visibility across the contract lifecycle.

• Support contract review routines by preparing summaries of utilization spend key dates obligations risks and outstanding actions.

• Escalate overdue decisions missing ownership unresolved commercial risks and approaching deadlines through established governance channels.

Contract Governance & Compliance Tracking

• Monitor completion of contract-related obligations approvals reviews deliverables and governance requirements assigned to the appropriate owners.

• Maintain organized and current contract records trackers supporting documents and decision logs within approved repositories.

• Support audit compliance and management requests by providing contract lifecycle evidence and status reporting.

• Identify gaps in contract tracking ownership documentation and follow-through and recommend practical corrective actions.

• Ensure reporting and tracking activities align with established procurement finance risk and contract governance requirements.

Reporting & Analytics

• Develop and maintain dashboards and reports covering vendor utilization cost-versus-contract performance contract value consumption renewal pipeline obligations risks and action status.

• Analyze trends and translate contract and utilization information into clear actionable insights for management and Contract Owners.

• Maintain accurate reporting of upcoming renewals contracts at risk financial variances savings opportunities and unresolved actions.

• Prepare recurring and ad-hoc reporting for operational reviews stakeholder discussions and leadership updates.

• Improve reporting consistency through standardized definitions templates calculation methods and documentation.

Stakeholder & Cross-Functional Partnership

• Partner with Contract Owners Strategic Sourcing Procurement Operations Finance Accounts Payable Risk Legal and business stakeholders.

• Clarify contract terms tracking requirements ownership milestones and actions with the appropriate stakeholders.

• Facilitate regular reviews of utilization cost performance renewals obligations risks and open decisions.

• Coordinate issue resolution and maintain clear documentation of decisions owners target dates and outcomes.

• Provide analytical support and contract lifecycle guidance while preserving accountability with the designated Contract Owner and process owner.

Process Improvement & Documentation

• Identify root causes of recurring contract tracking utilization cost variance and renewal-management issues.

• Recommend and support improvements to contract lifecycle tracking reporting controls and stakeholder handoffs.

• Develop and maintain Standard Operating Procedures work instructions reporting definitions review calendars and governance checklists.

• Participate in automation dashboard workflow and process-standardization initiatives related to vendor utilization and contract lifecycle management.

Required Qualifications

Education

• Bachelors degree in Business Administration Finance Accounting Economics Supply Chain Management Procurement Information Systems or a related discipline.

• Relevant professional certification is an advantage.

Experience

• Typically 3 to 5 years of relevant experience in Vendor Management Contract Management Procurement Strategic Sourcing Finance Commercial Operations or Business Analytics.

• Hands-on experience tracking contract terms renewals obligations utilization spend pricing or commercial performance.

• Experience analyzing actual costs or consumption against contracts budgets forecasts rate cards or committed volumes.

• Experience preparing dashboards management reports variance analyses and stakeholder-ready recommendations.

• Experience working with cross-functional stakeholders in a regional global or highly regulated environment is preferred.

Professional Certifications Nice to Have

• Certified Professional in Supply Management (CPSM) contract management procurement finance or equivalent certification.

• Lean Six Sigma Yellow Belt or Green Belt.

• Project management business analysis or data analytics certification.

Technical Skills & Knowledge

Working Knowledge

• Contract lifecycle management including activation obligation tracking amendments renewals extensions termination and closure.

• Commercial contract terms pricing structures rate cards minimum commitments credits service levels and renewal provisions.

• Vendor utilization spend analysis cost-versus-contract analysis forecasting and variance reporting.

• Procurement and Source-to-Pay processes contract governance internal controls and audit support.

• Process mapping root-cause analysis continuous improvement and stakeholder action tracking.

Systems & Tools

• Experience using contract lifecycle management procurement financial reporting workflow or service-management platforms.

• Advanced proficiency in Microsoft Excel including data reconciliation lookup functions pivot tables and variance analysis.

• Working knowledge of Power BI Microsoft Power Platform or comparable reporting and automation tools is an advantage.

When You Join Our Team

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .