ProcessVNA Training Manager

Collaborate with Operations Training and Quality teams to identify and address performance gaps.
Analyze gaps and recommend training solutions to achieve target metrics.
Develop training content materials assessments and evaluation measures.
Facilitate training programs coaching and floor support.
 Manage and coach trainers to drive performance and results.
Develop supplemental training activities and modules.
Apply adult learning principles in training design and delivery.
Gather and analyze data to measure training effectiveness.
Prepare training reports and recommend improvement initiatives.

Qualifications :

College graduate
2 years of Training experience at Supervisor/Assistant Manager level in a BPO setting.
Excellent facilitation and English communication skills.
Experienced in virtual training.
Proficient in MS Office especially PowerPoint.
Knowledge of language and communication effectiveness measures.
Strong coaching mentoring project and stakeholder management skills.
Excellent partnership and relationship-building skills.

Additional Information :

Benefits and Company Perks:

Structured career path
Growing and expanding team more internal career progression opportunities for all
Safe work environment
Free HMO coverage from day 1 including your domestic partner
Skills training opportunities
Paid leaves

Remote Work :

No

Employment Type :

Full-time