Process Analyst (Hybrid)

At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.

Role Overview

The Client Testing Group (CTG) Engineer is responsible for coordinating end-to-end client onboarding and internal file transfer implementation activities across Managed File Transfer (MFT) platforms. The role serves as the primary point of contact between clients internal stakeholders and technical teams to ensure successful onboarding testing and production implementation. The ideal candidate should possess excellent communication coordination and stakeholder management skills along with a basic understanding of Managed File Transfer concepts.

Responsibilities

• Coordinate end-to-end client onboarding and implementation activities.

• Coordinate external client and internal file transfer setup requests across enterprise MFT platforms.

• Coordinate client file transmission setup on IBM Sterling File Gateway (SFG) Sterling B2B Integrator (B2Bi) Axway Secure Transport Hosted FTP and other MFT solutions.

• Act as the primary liaison between clients and Broadridge internal teams throughout onboarding testing implementation and production cutover.

• Gather business and technical requirements and coordinate implementation with Infrastructure Development Operations Security and Client Service teams.

• Track onboarding milestones implementation activities testing and provide regular status updates to stakeholders.

• Coordinate the resolution of onboarding and file transfer-related issues with the appropriate technical teams.

• Maintain onboarding documentation implementation records and support audit and compliance activities.

Your Profile

• Excellent verbal and written communication skills with the ability to interact directly with clients and internal stakeholders.

• Strong leadership ownership and stakeholder management skills.

• Ability to lead client onboarding discussions and coordinate cross-functional teams to achieve project objectives.

• Basic knowledge of Managed File Transfer (MFT) concepts and protocols such as SFTP FTPS FTP HTTPS Connect:Direct (NDM) or IBM Sterling solutions is required.

• Strong coordination stakeholder management and organizational skills.

• Good analytical and problem-solving abilities.

• Good working knowledge of Microsoft Office (Outlook Excel Word PowerPoint).

• Ability to manage multiple onboarding and implementation activities simultaneously.

• Willingness to learn new technologies

Preferred (Nice to Have)

• Exposure to IBM Sterling File Gateway (SFG) Sterling B2B Integrator (B2Bi) Connect:Direct Axway Secure Transport or similar MFT platforms.

• Basic understanding of certificates encryption authentication and networking concepts.

• Exposure to Mainframe concepts (ISPF/TSO JCL TWS Scheduling).

• Experience with ITSM or project management tools such as ServiceNow Jira etc

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We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.

Use of AI in Hiring

As part of the recruiting process Broadridge may use technology including artificial intelligence (AI)-based tools to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers and all employment decisions include human review to ensure fairness accuracy and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify misrepresent or disguise information in an application resume assessment or interview will result in disqualification from consideration.