Pre-Sales Solution Design Associate (Technology Solutions)

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description:

Ingram Micro is a global technology distributor supporting the IT sales channel through our digital platform Ingram Micro Xvantage. Learn more at .

About the Role

Were hiring a Pre-Sales Solution Design Associate to work directly with reseller and internal partners over the phone helping them build complete technology solutions for their customers. Youll uncover what a customer actually needs then put together the right mix of products services warranties and support to meet it while spotting the cross-sell and upsell opportunities that come with doing that well.

This is a consultative relationship-driven role. Youre not reading a script youre diagnosing a business need and building the answer.

What Youll Do

• Talk through customer requirements budget timeline and business goals with reseller and internal partners
• Recommend and assemble complete solutions: products services warranties maintenance and adjacent technologies
• Identify cross-sell and upsell opportunities that add real value not just line items
• Support partners across phone email chat and scheduled virtual meetings
• Log opportunity details accurately: budget end user requirements decision process expected close date
• Hit your productivity engagement and sales metrics consistently
• Work with internal teams to keep the customer experience smooth end to end

What You Need

• Bachelors degree in Computer Engineering Computer Science Information Systems or equivalent
• Must have at least 2-3 years in Pre-sales technology customer support or a solutions role
• Strong English written and verbal communication
• Comfortable with Microsoft Office and standard business software
• Able to juggle multiple priorities without losing track of details
• Willing to work on night shift (US timezone) and 10 days RTO monthly (2 consecutive weeks)

Nice to Have

• Technology industry certifications
• Experience selling or supporting technology products and solutions
• Background in consultative sales account management inside sales or technical support
• Working knowledge of IT hardware software cloud or networking

Why This Role

• Direct exposure to a broad portfolio of technology solutions not a single product line
• Room to grow within the technology industry
• Performance-driven culture with competitive compensation
• Ongoing learning and development support

This is a summary of core responsibilities not an exhaustive list of duties.

Ingram Micro is an equal opportunity employer. All qualified applicants receive consideration without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other protected category under applicable law.

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