Post Market Complaint Specialist

Career-defining. Life-changing.

At iRhythm youll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone everywhere can access the best possible cardiac health solutions. Every day we collaborate create and constantly reimagine whats possible. We think big and move fast driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health our company and your career

About This Role:

The Complaint Handling Specialist is responsible for the intake evaluation investigation documentation and closure of product complaints in compliance with internal procedures and regulatory requirements. This role ensures timely and accurate processing of complaints supports root cause analysis and collaborates with cross-functional teams to drive corrective and preventive actions that enhance product quality and patient safety.

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Key Responsibilities

Complaint Management

Receive log and acknowledge customer complaints within established timelines.

Review complaint information for completeness accuracy and classification (e.g. reportable vs. non-reportable).

Conduct detailed investigations including root cause determination in coordination with Quality Engineering Manufacturing and R&D teams.

Ensure complaint records are properly documented in the electronic Quality Management System (eQMS).

Maintain compliance with complaint handling procedures per ISOCFR 820.198 and EU MDR.

Location:

As a part of our core values we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds experiences skills and perspectives. iRhythm Technologies Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures including those who may have any difficulty using our online system. If you need such an accommodation you may contact us at

About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect predict and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care iRhythms vision is to deliver better data better insights and better health for all.

Make iRhythm your path forward. Zio the heart monitor that changed the game.

There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page and all communications regarding the application interview and hiring process will come from a @ email address. Please check any communications to be sure they come directly from @ email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate please contact Written offers of employment will be extended in a formal offer letter from an @ email address ONLY.

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