Post Market, Complaint Specialist

Career-defining. Life-changing.

At iRhythm youll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone everywhere can access the best possible cardiac health solutions. Every day we collaborate create and constantly reimagine whats possible. We think big and move fast driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health our company and your career

About This Role:

Duties in this role include:

Evaluates complaints to determine reportability in accordance with 21 CFR Part 803 Medical Device Reporting European Vigilance Reporting etc. Performs and/or coordinates complaint investigations and gathering of additional information working closely with other departments to complete investigation reports

Evaluate all information from a technical perspective to ensure appropriate analysis and investigation is complete

Ensures issues are being addressed and escalated in a timely manner Maintains complaints log.

Participates in process improvements.

Perform other quality and regulatory-related duties as assigned.

What You Need for this Position:

Bachelors Degree or Associate Degree in science technology or medical fields

3- 5 years of experience in Quality Assurance and / or a complaint processing role.

Previous experience in medical devices with working knowledge of ISO 13485 FDA 21 CFR 820 European Union MDD /MDR is an asset

Strong problem-solving skills critical-thinker and experience at investigating and resolving complex issues.

Understand basic principles of good technical writing skills and be able to articulate findings and formulate conclusions.

Must work across functional teams within the organization and seek input from Product Quality Product Development Engineers and other departments for complaint investigation.

Identify problems and lead projects to improve processes procedures and/or practices; recommend and resolve solutions.

Excellent communication (verbal and written) and interpersonal skills required.

Demonstrated experience with MS Word Excel Adobe Acrobat and other commonly used software systems.
Basic knowledge of Quality Systems (CAPA/non-conformances/SCARS) a plus

Must be able to work under minimum supervision and in a team environment.

Must be a positive and energetic team player.

Must be able to work at office for near future shifting to hybrid once onboarding is complete.

Experience with software/firmware complaints a plus

Location:

As a part of our core values we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds experiences skills and perspectives. iRhythm Technologies Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures including those who may have any difficulty using our online system. If you need such an accommodation you may contact us at

About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect predict and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care iRhythms vision is to deliver better data better insights and better health for all.

Make iRhythm your path forward. Zio the heart monitor that changed the game.

There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page and all communications regarding the application interview and hiring process will come from a @ email address. Please check any communications to be sure they come directly from @ email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate please contact Written offers of employment will be extended in a formal offer letter from an @ email address ONLY.

For more information see and Experience:

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