PMX Software Support Analyst (SQL)

As a Support Analyst PMX you will provide advanced application support for MRIs Property Management X platform supporting clients across property operations lease management financial accounting and integrated third-party solutions.

This role is suited to someone who can operate with a high degree of independence taking ownership of complex issues across both core PMX functionality and its broader ecosystem including integrated platforms such asMyBuildings Nexus and other third-party solutions.

You will act as the bridge between client finance teams property managers and integrated systems ensuring seamless operations across the full technology stack.

What youll do

• Provide end-to-end support across phone portal and chat channels within SLA targets

• Independently troubleshoot issues across:

• Lease management and tenant workflows

• Financial modules (GL AP AR cash management reconciliations)

• System configuration reporting and data integrity

• Support and resolve issues related to third-party integrations (e.g.MyBuildings Nexus) including:

• Data synchronisation issues and failures

• Interface errors and mismatched transactions

• Cross-system validation and reconciliation

• Use SQL queries to investigate data issues validate outcomes and identify root causes

• Manage tickets independently prioritising effectively with minimal supervision

• Communicate clearly and proactively with clients owning issues through to resolution

• Collaborate with Product Engineering and Integration teams as needed

• Identify recurring issues and contribute to continuous improvement initiatives and knowledge base content

What success looks like (outcomes)

• You own cases end-to-end with minimal supervision and maintain strong case hygiene in CRM (clear notes steps taken outcomes).

• You resolvethe majority ofissues independently and escalate only when needed with complete context to accelerate resolution.

• Customers receive clear guidance and timely updates through professional phone/email communication.

• Demonstrate strong troubleshooting across financial lease and data issues

• Use SQL effectively to support investigation and validation

• Successfully diagnose issues that span multiple systems (PMX third-party platforms)

• Build strong client trust through ownership communication and resolution outcomes

• Minimise reliance on escalation for standard and moderately complex issues

Must-have experience

• 1 years experienceAccounting / Finance background (degree or equivalent practical experience)

• Proven experience in application/software support (ERP property systems or SaaS platforms)

• Strong understanding of:

• General Ledger (GL) Accounts Payable (AP) Accounts Receivable (AR)

• Financial reporting reconciliations and month-end processes

• Ability to write and execute basic SQL queries for data analysis and troubleshooting

• Experience investigating data system and workflow issues

• Exposure to integrated systems or software interfaces

• Experience using ticketing tools (e.g. Jira Service Management ServiceNow)

• Strong communication skills with the ability to engage both technical and non-technical stakeholders

Highly regarded

• Experience supportingproperty managementsoftware in a customer-facing environment (SaaS or installed applications).

• Exposure toMyBuildings Nexus or similarPropTechintegrations

• Understanding of system integrations APIs or middleware concepts

• Experience supporting cloud/SaaS environments

• Basic experience with data analysis reporting or troubleshooting integrations

• Exposure to real estate or property management clients and workflows

Shift coverage

• This role may requireshift timesto support customer needs (e.g. rostered start/finish times across agreed business hours AEST and AWST).

About the business:

MRI Software is a globalProptechleader delivering innovative applications and hosted solutions that free real estate companies to elevate their business.

Our flexible technology platform along with an open and connected ecosystem allows us to meet the unique needs of real estate businesses from property-level management and accounting to investment modelling and analytics for the global commercial and residential markets. With overfive decades of expertise and insight we have grown to include offices across the United States the United Kingdom Hong Kong Singapore Australia South Africa New Zealand Canada and India with over 3500 team members to support our clients and their unique needs!