Platform Data Engineer Axway SecureTransport

Job Overview
We are seeking a Platform Data Engineer to join a specialized technical team responsible for supporting secure data exchange services across the organization. This role focuses on ensuring the secure reliable and compliant transfer of files between internal systems and external partners.
The successful candidate will work closely with application teams infrastructure teams security stakeholders and third-party partners to maintain file transfer platforms resolve operational issues support onboarding activities and contribute to ongoing service improvements.

Key Responsibilities
Operational Support

• Provide day-to-day support for enterprise Secure File Transfer (SFT) platforms.
  
• Monitor file transfer services to ensure high availability performance and successful delivery of business-critical data.
  
• Investigate and resolve failed delayed duplicate or incomplete file transfers.
  
• Analyze logs alerts and system events to identify root causes and implement corrective actions.
  
• Escalate complex incidents to appropriate technical teams or vendors following established support procedures.
  

Platform Configuration & Administration

• Support the onboarding of new business applications and external file transfer partners.
  
• Configure and maintain secure file transfer services including:
  
• Secure transfer protocols such as SFTP HTTPS and AS2
  
• User access controls and authentication methods
  
• Digital certificates and encryption settings
  
• Scheduling triggers routing rules and automated workflows
  
• Perform routine maintenance activities including certificate renewals platform housekeeping and system health checks.
  

Security & Compliance

• Ensure all file transfer activities adhere to security audit compliance and data protection requirements.
  
• Collaborate with security teams to investigate vulnerabilities and implement remediation measures.
  
• Support the management of encryption keys certificates credentials and secure authentication mechanisms.
  
• Promote secure operational practices across file transfer services and integrations.
  

Incident & Change Management

• Participate in incident response activities and support the resolution of service-impacting issues.
  
• Provide timely and accurate communication to stakeholders during incidents and service disruptions.
  
• Support platform upgrades patch deployments configuration changes and maintenance activities.
  
• Create and maintain operational documentation support procedures knowledge articles and runbooks.
  

Collaboration & Service Improvement

• Partner with infrastructure application development security and vendor teams to support business requirements.
  
• Assist with testing and validation of new integrations enhancements and platform changes.
  
• Contribute to continuous improvement initiatives focused on service reliability efficiency and operational excellence.
  
• Support the adoption of best practices for secure data exchange and platform management.
  

Required Qualifications

Experience

• Experience supporting middleware integration platforms or secure file transfer services within an operations or support environment.
  
• Hands-on experience supporting enterprise secure file transfer platforms Axway SecureTransport.
  
• Proven ability to investigate and troubleshoot technical issues using logs monitoring tools and diagnostic techniques.
  
• Experience working within cloud-based or hybrid infrastructure environments.
  
• Familiarity with IT service management practices including incident problem and change management processes.
  

Technical Skills

• Working knowledge of secure file transfer concepts and protocols including:
  
• SFTP
  
• FTPS
  
• SSH
  
• TLS/SSL
  
• HTTPS
  
• AS2
  
• Understanding of networking fundamentals including firewalls ports connectivity and DNS.
  
• Experience supporting authentication certificate and access management processes.
  
• Ability to diagnose and resolve operational issues in enterprise integration environments.
  

Preferred Qualifications

• Experience supporting managed file transfer platforms such as Axway SecureTransport IBM Sterling Connect:Direct or similar technologies.
  
• Exposure to Linux or Unix operating systems and command-line administration.
  
• Experience with digital certificates PGP encryption and key management practices.
  
• Knowledge of scripting or automation technologies such as Bash or PowerShell.
  
• Experience working with external vendors business partners or third-party integrations.
  

Professional Skills

• Strong analytical and troubleshooting capabilities.
  
• Excellent verbal and written communication skills.
  
• Ability to manage multiple priorities and respond effectively in high-pressure situations.
  
• Strong attention to detail and commitment to service quality.
  
• Collaborative team player with strong stakeholder management skills.
  
• Proactive self-motivated and solution-oriented mindset.
  
• Ability to work independently while contributing effectively within a team environment.
  
• Eagerness to learn new technologies and deepen technical expertise.
  
• Demonstrated ability to adapt to changing priorities and deliver results within tight deadlines.