PHL Logistics & Fulfilment Manager

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable responsible businesses that are experienced in remote hiring and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have experience in offshore team-building and aim to help businesses leverage global talent.

About This Role:

We are hiring a Logistics & Fulfilment Manager for a growing eCommerce consumer brand. You will own day-to-day warehouse fulfilment freight and 3PL operations ensuring customer orders are dispatched accurately and on time while maintaining strong inventory visibility and partner performance.

Key Responsibilities:

• Manage daily warehouse and fulfilment operations across multiple 3PL partners ensuring orders are dispatched accurately and within agreed timeframes.

• Monitor 3PL SLAs resolve fulfilment or warehouse issues and maintain strong working relationships with logistics partners.

• Manage inbound shipments warehouse receiving stock availability inventory discrepancies and operational coordination across Shopify and 3PL platforms.

• Manage freight carriers shipping rates delivery performance and escalated customer delivery issues.

• Coordinate logistics and fulfilment requirements for product launches promotions seasonal peaks and other high-volume periods.

• Track and report fulfilment speed order accuracy freight costs inventory accuracy delivery performance and 3PL performance using insights to improve processes and efficiency.

• Work closely with Customer Service eCommerce and other internal teams to resolve operational issues and maintain smooth order flow.

Software/Platforms/Tools:

• Shopify

• 3PL warehouse and fulfilment platforms

• Sage ERP or similar ERP systems

• Freight and carrier platforms

• Google Sheets or Microsoft Excel

• Slack Google Workspace or similar collaboration tools

Qualifications:

• At least 4 years of experience in logistics fulfilment supply chain warehouse operations or a similar role preferably within eCommerce DTC retail or consumer products.

• Strong experience managing 3PL partners warehouse operations order fulfilment inbound shipments inventory movement and freight carriers.

• Hands-on experience with Shopify and eCommerce order fulfilment workflows.

• Strong understanding of fulfilment SLAs inventory accuracy freight performance logistics costs and operational reporting.

• Comfortable working across Shopify 3PL platforms spreadsheets and other operational systems; Sage ERP experience is preferred but not required.

• Strong written and verbal English communication skills with the ability to manage external partners and coordinate across teams.

• Highly organized proactive detail-oriented analytical and comfortable independently resolving day-to-day operational issues.

Shift Schedule:

• Monday to Friday aligned primarily with Philippine daytime hours to provide strong overlap with the clients Australian business hours. Exact working hours will be agreed upon directly between the contractor and the client with occasional flexibility during product launches peak sales periods or urgent fulfilment issues.