People Success Partner (PSP)

• Support the collection analysis and reporting of people metrics including headcount turnover and attrition.
  
• Conduct policy research and assist in updating HR policies documentation and guidelines.
  
• Partner with Client Success Managers (CSMs) to assess workforce requirements and support resource planning and forecasting.
  
• Analyze workforce trends and provide insights to support talent management and succession planning initiatives.
  
• Prepare and present workforce reports dashboards and HR analytics.
  
• Support HR projects aligned with business objectives such as retention initiatives and client workforce planning.
  
• Translate client workforce requirements into actionable HR initiatives including upskilling right-sizing and retention strategies.
  
• Identify workforce risks and recommend proactive interventions to improve employee retention and engagement.
  

• Facilitate New Employee Orientation (NEO) and ensure a positive onboarding experience.
  
• Coordinate onboarding activities including device readiness system access and training schedules before client endorsement.
  
• Send weekly Go-Live notifications to clients confirming employees are ready for client onboarding and training.
  
• Organize weekly New Hire Meet & Greet sessions.
  
• Conduct onboarding follow-ups and pulse checks during the first 10 30 60 and 90 days of employment.
  
• Gather and analyze new hire feedback to identify opportunities for improving the onboarding experience.
  
• Monitor early employee engagement and recommend process improvements.
  
• Ensure onboarding programs align with Booth & Partners culture and employee experience standards.
  
• Deliver HR-related training sessions for supervisors and managers as required.
  

• Serve as the primary HR contact for employees and clients by providing day-to-day HR support through ZohoDesk email and chat.
  
• Manage and coordinate employee and client requests including overtime reimbursements payroll concerns and HR inquiries.
  
• Process HR approvals in the absence of line managers including leave requests overtime and employee commendations.
  
• Administer employee engagement initiatives including satisfaction surveys monthly catch-ups and Quarterly Business Reviews.
  
• Provide guidance to leaders on employee relations coaching engagement and organizational health.
  
• Conduct employee pulse surveys and focus group discussions to assess employee sentiment and identify improvement opportunities.
  
• Partner with CSMs to strengthen employee engagement and reinforce Booth & Partners culture and values.
  
• Coordinate employee movement documentation including regularization promotions salary adjustments and internal memos.
  
• Facilitate employee relations cases and support conflict resolution between employees and clients.
  
• Manage performance evaluation processes including data consolidation and submission for promotions and incentive programs.
  
• Lead employee engagement recognition CSR initiatives and culture-building activities.
  
• Deliver leadership training focused on people management coaching and performance conversations.
  
• Coordinate engagement events monitor participation and oversee related budgets.
  

• Manage the end-to-end employee offboarding process including resignations clearances exit interviews approvals and documentation.
  
• Advise stakeholders on workforce transitions client ramp-ups downsizing and organizational changes.
  
• Communicate HR announcements policy updates legal changes and company communications.
  
• Participate in client implementation meetings HRBP discussions and business review sessions.
  
• Coordinate client visits internal meetings and HR operational activities.
  
• Collaborate with internal teams to ensure compliance with labor laws SLAs international standards and data privacy requirements.
  
• Lead employee relations investigations including fact-finding documentation and preparation of Incident Reports (IR) Notices to Explain (NTE) and Notices of Decision (NOD).
  
• Support performance management initiatives and employee development planning.
  

• Monitor monthly and annual performance evaluation cycles.
  
• Coordinate the development approval and processing of employee incentive programs.
  
• Support annual salary reviews merit increases and employee development planning.
  
• Promote and administer employee recognition and rewards programs.
  
• Advise CSMs and clients on recognition initiatives aligned with employee performance and company culture.
  
• Drive employee appreciation initiatives including commendations recognition programs and employee spotlights.
  

• Bachelors degree in Human Resources Psychology Business Administration or a related field.
  
• 35 years of experience in Human Resources preferably in HR Business Partnering and client-facing HR roles.
  
• Strong background in employee relations employee engagement performance management and HR operations.
  
• Excellent interpersonal stakeholder management and communication skills.
  
• Strong analytical skills with experience interpreting HR metrics and workforce data.
  
• Proficiency with HR systems and collaboration tools such as ZohoDesk Google Workspace KAMI and HR reporting dashboards.
  
• Sound knowledge of Philippine labor laws HR best practices and client-facing HR operations.
  
• Strong organizational problem-solving and project management skills.
  
• Ability to balance strategic workforce planning with day-to-day HR operational responsibilities.
  
• Experience supporting fast-paced and client-driven environments is highly preferred.
  

Working Conditions:

• Must be willing to work in a hybrid work setup (Once a week in office) with offices in BGC Taguig City and Makati City
  
• Must be willing to work in the night shift between 10 PM - 7 AM 11 PM - 8AM or 12 AM to 9AM